- JPMorgan Chase (New York, NY)
- …in tools such as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software + Experience creating conversational experiences in ... design leader who combines deep expertise in conversation design with a strong understanding of...inclusion + Collaborate with cross-functional teams to integrate user experience design into the product development processes… more
- Centene Corporation (Austin, TX)
- …the creation, curation, and management of high-quality conversation design experiences across platforms, including IVR, agent chat , chatbot, ... **Position Purpose:** Leads the development and growth of the Conversation Design team and the strategy that...technical and business requirements while delivering an excellent user experience and enabling the team to grow and do… more
- Public Storage (Plano, TX)
- …and future-state customer journeys that leverage autonomous AI agents across voice and chat channels ** Conversation Design & Prompt Engineering:** Design ... efficiency at the cutting edge of AI innovation. **Qualifications** + 4+ years of experience in conversation design , UX design , business analysis,… more
- JPMorgan Chase (New York, NY)
- …insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI ... tone, and pacing on user experience . + Design and optimize IVR and chat flows,...as Figma, Voiceflow, Lucid Chart, Nuance Mix, or similar conversation design software. + Experience … more
- Robert Half Technology (Atlanta, GA)
- …secure web chat entry points. + Build APIs and event hooks to pass conversation context between web chat , Amazon Connect, and AI services. + DevSecOps and ... configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat ). + Experience integrating Lex V2 bots with Amazon Connect… more
- Microsoft Corporation (Redmond, WA)
- …the customers' behalf during the conversation . And, we will learn from each conversation . Every call, meeting, or chat will make the next one better. ... **Overview** As a **Senior Software Engineer** (Intelligent Conversation and Communications Cloud) team, you empower Microsoft's first-party real-time … more
- LinkedIn (Mountain View, CA)
- …messaging experience , from yesterday's email-like heavy outreach to tomorrow's chat -like experience , light-weight and delightful. In addition, you'll help ... Modernize the messaging experience to transition messaging from email towards a chat -like experience + Ensure every inbox is valuable by building experiences… more
- Microsoft Corporation (Redmond, WA)
- **Overview** We are developing the **Intelligent Conversation and Communications Cloud** **(IC3)** to support Microsoft's real-time conversation products like ... of users with dependable audio, video calls, meetings, and chat services. We also offer our core features to...to join our team! The Applied Scientists II will design , develop and ship AI models into the Teams… more
- General Motors (Warren, MI)
- …to craft compelling audio experiences for all GM brands. + Promote conversation design best practice standards, reusable interactional patterns, and processes. ... + Advanced understanding of Conversational AI Technologies, foundational elements of Conversation Design and LLMs. + Proven demonstration of excellence… more
- TTEC (Frankfort, KY)
- …and develop complex GenAI applications using Golang, implementing multi-agent systems, conversation intelligence, and autonomous workflow automation - Design ... - Build scalable streaming data pipelines for processing voice, chat , and email interactions in real-time - Implement advanced...the Role: - 6 years of professional Golang development experience with demonstrated expertise in system design … more