- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance...Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree ... Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident Manager oversees the processing and resolution of service… more
- GovCIO (Charleston, WV)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/service- desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_ **Category** _Information… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day operations, ... issues and difficult customer interactions. - Represent the Service Desk in executive-level discussions and help champion...in the life - Review the previous day's service desk metrics and incident reports to identify… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance...a supervisory or managerial role. + Strong knowledge of help desk software, ITSM frameworks (eg, ITIL),… more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
- Robert Half Technology (Baton Rouge, LA)
- Description Position Overview The Helpdesk Support Manager will oversee the daily operations of the IT Helpdesk team, ensuring timely resolution of support tickets, ... identifying trends and areas for improvement. + Implement best practices for incident , problem, and request management. + Process Optimization: + Evaluate and… more
- EnergyUnited (Statesville, NC)
- …A+ and Network+ or equivalent certifications (preferred) **Experience** + 4+ years in a Service Desk or Help Desk role + 5+ years supporting enterprise-class ... Service Desk Supervisor Statesville, NC Job Description **About the... teams and workflows. This position reports to the ** Manager of Information Technology Services and Analytics Group** and… more
- Parsons Corporation (Colorado Springs, CO)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install,...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more
- Sunstates Security (Charlotte, NC)
- Front Desk Officer - $19.50 (#95) Charlotte, NC, United States of America $19.50 -$19.50 BackApply Now Back Apply Now Overview Become part of one of the largest and ... / Requirements HIRING IMMEDIATELY Sunstates Security is currently hiring for Full-Time Front Desk Officers in the Downtown Charlotte, NC area. 1st and 2nd shift are… more