- Two95 International Inc. (Cherry Hill, NJ)
- Title - Help Desk Level 2 Position - Fulltime Location - Cherry Hill, NJ Salary - $Open (Best Possible) Requirements Responsibilities: + Provide 1st and ... 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site. + Ensure proper documentation, notification, and… more
- City of New York (New York, NY)
- …Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the ... Citywide User Support Division. Under general direction, the Help Desk Level 1 Representative will serve as the "front-line" of the FISA-OPA Help Desk… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 2 Help Desk Specialist shall possess the following capabilities: + Five ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...support + Receive, triage and route tickets to Tier 2 Help Desk according +… more
- Robert Half Technology (Charlotte, NC)
- …This Posting: Robert Half is building a proactive candidate pipeline for mid- level Help Desk Analyst (Tier 2 ) contract roles. We regularly partner with ... junior technicians. Requirements Qualifications: + 3-5 years in IT support or Tier 2 environment. + Experience with ITSM tools such as ServiceNow, Jira, or Remedy.… more
- General Dynamics Information Technology (Quantico, VA)
- …a drive for innovation to GDIT. Our ** Help Desk Analyst Tier 2 ** must have: + **Security Clearance Level :** Active Top Secret clearance + **Required ... **Req ID:** RQ208547 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2 **… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo...commensurate level of experience based on position level Required Experience: 2 -5 Years PingWind is looking ... Eligibility - can start with SECRET clearance Certifications:8570 IAT Level II and Computing Environment eg MD-100, AZ-104 or...for a Tier 2 - Help Desk Technician who also knows VTC… more
- University of Utah (Salt Lake City, UT)
- … Help Desk Specialists **Working Title** IT Support / Help Desk Specialists **Career Progression Track** P00 **Track Level ** P2 - Developing, P1 - ... close at any time)** **Job Summary** **IT Support / Help Desk Specialists** Provide timely support services...and remote employees. Handle escalated issues coming from lower level IT support groups. Troubleshoot and diagnose issues with… more
- University Corporation for Atmospheric Research (Boulder, CO)
- …Quality Assurance: + Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for Help Desk operations, driving continuous ... serving as an Assistant Director of Enterprise IT, the Help Desk and Multimedia Manager is a...of (1) your experience working with executive leadership, and ( 2 ) working in environments with distributed authority. Cover Letters… more
- IT Veterans (Greenbelt, MD)
- …+ Manage and supervise Tier 1, Tier 2 , and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. + Oversee the IT ticketing ... IT Help Desk Manager Greenbelt, MD ....IT Help Desk Manager Greenbelt, MD . Information Technology Apply...Level Agreements (SLAs), Key Performance Indicators (KPIs), and help desk metrics. + Serve as the… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of… more