- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …+ Respond to trouble calls received via phone, e-mail, and computer trouble ticketing system . + Respond to walk-in customer questions. + Document trouble ... Skillset + Experience with Microsoft Office + Verbal and written communication skills + Ability to work both collaboratively...Test Procedures. + Provide technical support to integrate the Helpdesk Lab equipment and SMART T systems … more
- Motion Recruitment Partners (Norcross, GA)
- Helpdesk Support Norcross, Georgia **Onsite** Contract $20.5/hr - $20.5/hr Seeking dedicated Onsite IT Customer Service Representatives to join the team in Norcross, ... and database manipulation. + Experience with automated call distributor phone systems . + Experience with knowledge-centered support (KCS) principles. + Experience… more
- CVS Health (Farmers Branch, TX)
- …analytical and problem-solving abilities + Experience with Helpdesk ticketing systems + Strong customer service skills ( Written and verbal) + Experience ... and internal Signify Health employees + Customer engagement via ticketing system , inbound and outbound, and email...year of successful work with technical support in a helpdesk environment + 'Customer First' Mindset and Collaborative +… more
- Parkview Health (Fort Wayne, IN)
- …departments to identify and address recurring technical issues. + Maintain and enhance helpdesk tools, ticketing systems , and knowledge base resources. + ... is responsible for overseeing the daily operations of the Service Center ( Helpdesk ) team, ensuring efficient and high-quality technical support to end-users. This… more
- Custom Computer Specialists (Hauppauge, NY)
- …to test processes, and exercising the processes + Log all call activity in the ticketing system . + Manage, own and take responsibility for resolving all tickets ... process. + Monitor queue for any incoming escalations from associate or systems /network engineers, and helpdesk technicians. + Address escalations for Windows… more
- FirstLight Fiber (Victor, NY)
- …DHCP, VPN). + Familiarity with Windows operating systems . + Experience with helpdesk / ticketing systems . + Knowledge of Office 365 and common enterprise ... our employees have reliable access to the technology and systems they need to perform their jobs effectively. The...end-users seeking technical assistance via phone, email, chat, or ticketing system . + Provide support for hardware,… more
- Envita Medical Center (Scottsdale, AZ)
- …Tier 1 and Tier 2 level desktop support via phone, email, and ticketing system . * Responsible for installing, maintaining, documenting, and troubleshooting ... technical issues relating to PC hardware, software, and information systems . You will provide advanced helpdesk computer...and maintain documented IT procedures. *Tracks issues in our ticketing system to ensure staff needs are… more
- Sharp Electronics Corporation (Downers Grove, IL)
- **Overview** The National Helpdesk Technician is an entry-level position, responsible for providing Tier 1 helpdesk end-user support for small to ... management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report...tickets, and emails to troubleshoot reported issues in a helpdesk environment + Monitor Backup offerings and escalate alerts… more
- TEKsystems (Hampton, VA)
- …protocols. * Maintain accurate records of support requests and resolutions in the ticketing system . * Provide support for campus technology such as smart ... troubleshooting, itsm, microsoft office, Customer service, ios, jamf, active directory, ticketing system , technical support, hardware, support, windows 10,… more
- Amentum (Falls Church, VA)
- …includes ensuring access to shared line for fielding support calls, maintaining a ticketing system , and ensuring staff is trained on standard support etiquette ... populating review databases, and preparing and delivering productions. The team also provides helpdesk services to over 500 end users, triages any issues with major… more
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