- HCA Healthcare (Tampa, FL)
- …VA). Do you want to join an organization that invests in you as Senior Product Analyst Genesys ? At Parallon, you come first. HCA Healthcare has committed up to ... of our team. **Job Summary and Qualifications** The Senior Genesys Product Analyst is responsible for the...and liaison between Application Services, the business, and other IT teams. **In this role you will:** + Supported… more
- Access Dubuque (Dubuque, IA)
- Service Center Systems Analyst **Dupaco Community Credit Union** 1 Positions ID: SERVI002945 Posted On 01/16/2026 **Job Overview** The Service Center Systems ... administration, configuration, and ongoing optimization of the Interface AI and Genesys platforms, supporting the credit union's service center operations. This role… more
- Newegg Inc. (Diamond Bar, CA)
- …discussions to ensure systems meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment ... interpret large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM) to track key...SLAs, and business goals across global contact center operations. Systems Administration & Support + Serve as the system… more
- American Tower (Woburn, MA)
- …is required. + A minimum of 5 years of experience with telecommunications systems , including Genesys , Microsoft Teams, Cisco Unified Communications (UC), Avaya, ... accurate and efficient operations. + Design, implement, and troubleshoot new voice systems and integrations, collaborating with cross-functional IT teams to… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX, NICE inContact, Avaya CMS, Amazon Connect,… more
- Cognizant (Carson City, NV)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This ... + Deliver customer service excellence in unified contact center environments, using Genesys , Amazon Connect, Avaya, and GenAI agent assist. + Demonstrate clear… more
- Philadelphia Gas Works (Philadelphia, PA)
- …years' experience managing a enterprise Service or Help Desk. Proficiency with ticketing systems such as Jira Service Management, Genesys Cloud contact center ... queues, coaches' staff and managers. This position provides leadership to production systems and support personnel including Data Center, Help Desk, Desktop Support,… more