- KeyBank (Albany, NY)
- …alignment with incident management protocols. + Adhere to ITIL ( Information Technology Infrastructure Library )-based processes and contribute to ... **Location:** 4910 Tiedeman Road, Brooklyn Ohio **Job Summary** The Incident Manager is responsible for leading the...background (preferred) **Licenses and Certifications** + ITIL ( Information Technology Infrastructure Library… more
- Cognizant (Fort Mill, SC)
- **Job Summary:** We are seeking an experienced and proactive Major Incident Manager with a minimum of 4+ years of hands-on experience in managing high-severity ... tools such as ServiceNow and Xmatters to track and manage incidents. + Apply ITIL best practices and adhere to incident management procedures and protocols. +… more
- Google (Austin, TX)
- …minimizing downtime and improving customer experience. **Role Description:** As an Incident Manager , you'll perform ticket administration, event correlation, ... that's redefining the status quo in the Internet industry. On GFiber's Incident Management team, our NOC engineers resolve outages efficiently with their knowledge… more
- Link Solutions Inc (Adelphi, MD)
- …+ Experience working in a Department of Defense (DoD) environment. + Information Technology Infrastructure Library ( ITIL ) v4 certification + A ... and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at...Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. +… more
- Cognizant (Fort Mill, SC)
- **Major Incident Manager - Onsite** **Location:** Fort Mill, SC (Onsite Position) Experience: 6+ years **Please note, this role is not able to offer visa ... now or in the future **Key Responsibilities:** . Lead and manage Major Incident (MI) bridge calls to resolve high-severity incidents impacting critical services. .… more
- Capgemini (New York, NY)
- **Job Title:** Major Incident Manager 2 - Onsite MIM manager **Location:** New York, NY **Travel:** 25% **Job Description** Perform end-to-end Major ... US by Capgemini. **Job:** _Infrastructure_ **Organization:** _CIS US MS_ **Title:** _Major Incident Manager 2 - Onsite MIM manager_ **Location:** _NY-New York_… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk Incident ... and resolution of service requests and IT incidents. These roles utilize ITIL best practices and ServiceNow to ensure ticket queues are efficiently managed… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …Operations Center (WNOC), which are critical components within the Office of Information and Technology (OIT), Enterprise Infrastructure and Operations ... and the rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure , and service ... incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all...- the need to nimbly utilize the best that information technology offers to meet the business… more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more