• IVR Business Analyst

    altafiber (Cincinnati, OH)
    **Job Purpose** **:** We are seeking a ** Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact ... 2 to 4 years in related field _3-5 years of experience as a Business Analyst in IVR , telephony, or similar contact center technologies._ **Special Knowledge,… more
    altafiber (05/10/25)
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  • Business Systems Analyst…

    Robert Half Technology (Cincinnati, OH)
    Description We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term ... * Proven experience working with Avaya systems in a business analyst capacity. * Strong proficiency in...working alongside stakeholders and technical teams. * Familiarity with IVR systems and telephony platforms. * Strong analytical and… more
    Robert Half Technology (05/29/25)
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  • IT Systems Analyst , Genesys

    Robert Half Technology (West Des Moines, IA)
    …and business analysis. Requirements Agile Scrum, Backup Technologies, Business Requirement Document, Omnichannel, IVR , Chatbot, Genesys, RESTful Service ... Description The Genesys Analyst position has the responsibility and oversight for...individual, team, and organizational productivity by addressing contact center business requirements and providing direction and advice on how… more
    Robert Half Technology (05/30/25)
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  • Lead Business Analyst

    CGI Technologies and Solutions, Inc. (Fairfax, VA)
    **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of… more
    CGI Technologies and Solutions, Inc. (05/31/25)
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  • Business Analyst - Appian

    Insight Global (Cedar Rapids, IA)
    Job Description Insight Global is looking for a Business Analyst to join one of the largest Insurance companies in the world. This individual will join the ... Skills and Requirements 3-5 years of experience as a Business Analyst Developing business requirements... requirements for multiple systems (Mainframe AS400, APIs, AWD, IVR ) Integrating mainframes and B2B systems Experience with Appian… more
    Insight Global (06/04/25)
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  • Automation Analyst

    Athene (West Des Moines, IA)
    …various locations. Purpose: Athene is seeking a talented and experienced Genesys Configuration Analyst to join our team and help drive the success of our customer ... maintaining, and optimizing the Genesys Cloud environment to meet evolving business needs and deliver seamless customer experiences. While your primary focus… more
    Athene (05/30/25)
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  • VP, Digital PM Lead Analyst Conversational…

    Citigroup (Meridian, ID)
    …the conversational AI space that creates world class servicing experiences. As a business representative the focus will be on expense reduction, and contact take ... Provide Risk Management and Fair Lending Model teams with business problem details of any model-based technologies that are...process from identification through escalation and resolution. + Create IVR / BOT detailed designs in various tools to… more
    Citigroup (05/02/25)
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  • QA Testing Analyst Sr

    Huntington National Bank (Columbus, OH)
    …for measuring and maintaining call center performance from an IT & business perspective (capacity, call failures, IVR utilization, etc.) Basic Qualifications ... center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR , and VHT Callback. Genesys Cloud certification preferred. + Experience with Agile… more
    Huntington National Bank (05/21/25)
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  • IT Applications Systems Analyst /Programmer

    Henry Ford Health System (Troy, MI)
    …appropriate; analyze requirements, design and develop prototypes and work with the users/ business analyst to fine tune the application and make recommendations; ... participate in requirements definition sessions to gain a general perspective on the business objectives and business problem that is to be addressed by… more
    Henry Ford Health System (04/16/25)
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  • Senior Workforce Planning Analyst

    Point32Health (Canton, MA)
    …to our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... Call Center Technology Operations to refine call routing, call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization.… more
    Point32Health (05/29/25)
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