- City of New York (New York, NY)
- …work schedule Mon - Fri from 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting IVR infrastructure and ... data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be...meetings with business users to capture business requirements for IVR system - Manage and support an IVR… more
- Insight Global (Hopewell Township, NJ)
- …Description Our top Pharmaceutical client is seeking a Documentation and Validation specialist to join their External Call Center team within their Patient ... supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes.… more
- Corcentric (Des Moines, IA)
- As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in ... adding you into the mix! As a Bill Pay Specialist , you will: + Process payments through online portals...Process payments through online portals and Interactive Voice Response ( IVR ) systems. + Handle inbound and outbound calls using… more
- FirstEnergy (Holmdel, NJ)
- …and voice & video services (VoIP, voice mail, voice recorders, phones, IVR , video, and satellite). + Delivering high-performance high-availability LAN systems, in a ... & video technologies and services (VoIP, voice mail, voice recorders, phones, IVR , video conferencing systems, and satellite). 4. Knowledge of the OSI reference… more
- Metro Nashville Government (Nashville, TN)
- 911 Telecommunications Specialist (IS Advisor 1) Print (https://www.governmentjobs.com/careers/nashville/jobs/newprint/5076340) Apply 911 Telecommunications ... Specialist (IS Advisor 1) Salary $105,861.00 Annually Location Nashville,...IPFLEX, Ciena), managed services, recording servers, Interactive Voice Response ( IVR ), Automatic Call Distribution (ACD), and related components. +… more
- Corcentric (Cedar Rapids, IA)
- As a Payments Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will provide ... adding you into the mix! As a Payments Support Specialist , you will: + Respond to customer inquiries-both technical...center environment. + Familiarity with online payment systems and IVR navigation. + Experience using CRM systems and MS… more
- Leidos (Reston, VA)
- …The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist ** to join our federal-agency omni-channel contact center program. In this role, ... particularly Salesforce + Familiarity with contact center technologies such as intelligent IVR , chatbots, live chat, VOIP telephony, and ACD systems + Understanding… more
- Centene Corporation (Atlanta, GA)
- …workplace flexibility. **Position Purpose:** The Senior Quality Improvement Specialist is responsible for coordinating assigned regulatory, accreditation, clinical ... project-related communication including, but not limited to, member/physician mailings, IVR scripts, emails, business plans, graphics, and maintains minutes and… more
- NRG Energy, Inc. (Houston, TX)
- …**Position Summary** We are seeking a results-driven **AI Analytics Specialist ** to lead data-driven decision-making through advanced analytics, artificial ... (KPIs) and trends. . Analyze large datasets from multiple sources (eg, CRM, IVR , chatbots, call logs) to identify opportunities for improvement and validate AI… more
- Bank OZK (Alpharetta, GA)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more