- Leidos (Washington, DC)
- **Description** The Digital Modernization Sector has an opening for an Incident / Problem / Queue Manager to work in Washington, DC. **Specific duties ... workflows, SOPs, work instructions, and any other requirement documents pertaining to Queue Management and Incident & Problem Management + Must be able to… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38248 **Summary** ** Queue Manager Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... sustain national security and provide services to our nation. SecuriGence is seeking a ** Queue Manager Analyst** to help contribute to our success. This role… more
- Molina Healthcare (IA)
- **Job Description** **Job Summary** As the Manager , Protection Services Operations Center (PSOC), you will be a member of Molina Healthcare's Protection Services ... ensuring the execution of the physical security controls, threat/risk analytics, and incident intake and crisis management support for the enterprise. This role… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- ManpowerGroup (Philadelphia, PA)
- …and escalation notes **ITIL Process Awareness** + Follow ITIL workflows for change, incident , and problem management + Ensure proper handover and escalation ... **Summary** We are seeking a highly skilled Cisco Call Manager / Unified Communications Engineer to lead the design, implementation, and support of our enterprise… more
- Ensono (Dover, DE)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- Huntington National Bank (Akron, OH)
- …bureau, core TM platforms), including roadmap alignment, SLAs, change management, and incident / problem management with Technology. + Co‑lead M&A and large client ... while elevating controls, resiliency, and colleague productivity. Senior Product Manager , Commercial Operations is the accountable owner for defining the… more
- Leidos (Indianapolis, IN)
- …way we do business. Leidos is seeking a highly skilled **Contact Center Manager ** to lead our federal-agency omnichannel contact center program. This role is central ... ensure efficient and effective service delivery, managing staffing, scheduling, and real-time queue management to meet service levels and KPIs + Develop and… more
- GCI Communication Corp (Anchorage, AK)
- …routine audits (missing I-9 docs, SSN mismatches, address or tax form gaps); queue fixes and document corrections. + Apply data privacy and retention standards; ... resolution; close with confirmation. Claims Administration + Intake and date-stamp incident reports; verify completeness; request missing details. + Log claims in… more
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