- Leidos (Washington, DC)
- **Description** The Digital Modernization Sector has an opening for an Incident / Problem / Queue Manager to work in Washington, DC. **Specific duties ... workflows, SOPs, work instructions, and any other requirement documents pertaining to Queue Management and Incident & Problem Management + Must be able to… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be a US ... + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for ensuring...improve efficiency and service delivery. + Identify and analyze incident trends to drive problem management and… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …illnesses worldwide. We are seeking a dynamic and experienced **Security Operations Manager ** to lead and enhance our cybersecurity operations. This role is ideal ... with over five years of experience in cybersecurity, risk management, and incident response. The successful candidate will be responsible for orchestrating threat… more
- Ensono (Dover, DE)
- …Teams, Sharepoint + ServiceNow, or similar ITSM tool, skills including Incident , Request, Change and Problem ticket workflows WhyEnsono ... Manager , IMS Mainframe Systems ProgrammingRemote - United StatesJR012013...projects with client and BU activity. Manage team's ticket queue and following up on aging tickets Provide risk… more
- The Hershey Company (Hershey, PA)
- …& Events Team including hiring and training. In collaboration with the Attractions Manager , this person will be primarily responsible for creating and executing a ... internal and external customers. The incumbent will support the Manager on Duty (MOD) team during, weekends, weekdays, holidays,...and attire. * The MOD functions as the on-site incident commander during crisis events, serves as direct liaison… more
- Scotiabank (OR)
- …relationships with management in all support units regarding system availability, incident management, event management, request fulfillment, problem management, ... for the unresolved incidents/problems/tasks. + Deliver weekly reports and analysis to the manager that include turnaround times for incident closures, types of… more
- MUFG (Walnut Creek, CA)
- …Android, and other products to deliver optimal performance. + Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations ... advice, guidance, and training to end-user base. + Follow the Change, Release, Incident , and Problem Management policies. + Analyze and troubleshoot complex… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …in ticketing system, and compliance to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. ... under the direction of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains, & Supports any future… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …information in ticketing system, and compliance to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM ... and/or request of the IT Service Support Supervisor, IT Systems Support Manager , or Director. Reviews documentation for accuracy and integration into Knowledge… more
- Sharecare (Topeka, KS)
- …schedule for priority incidents. **Essential Job Functions:** . Work the helpdesk queue during your shift, keep users updated, and hit response and resolution ... enroll and manage Macs with Kandji and Apple Business Manager , partner with the depot on swaps and new...with simple automation using PowerShell or Bash . Join incident calls when needed, take part in the on… more
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