- NANA Regional Corporation (San Antonio, TX)
- The Incident and Problem Management Analyst serves as the primary point of contact for incident and problem reporting within the client ... organization. Responds to incidents/issues, opens trouble tickets, provides status updates on existing tickets, answers incoming calls, creates support tickets and provides the customer with information necessary to track the ticket. Engages with… more
- Entergy (New Orleans, LA)
- …is seeking a highly motivated and analytically driven individual with experience in IT Problem Management , IT Incident Management and Human Performance ... and complete details are documented. + Prepare and present reports on incident trends, problem management insights, and system performance to IT leadership.… more
- Alight (Newton, IN)
- …in supporting IT Service Mgmt processes, with a focus on Major Incident Mgmt and Problem Management + ITIL Service Mgmt qualification is ... To learn more about us, visit stradaglobal.com **ROLE** : Incident Management Analyst **Position Summary:**...organization. Secondarily, to support other ITIL processes such as Problem Management and Change Management … more
- MyFlorida (Tallahassee, FL)
- 68065033 - SENIOR MANAGEMENT ANALYST II - SES / OPERATIONS INCIDENT MANAGER Date: Apr 21, 2025 The State Personnel System is an E-Verify employer. For more ... Agency for Health Care Administration Working Title: 68065033 - SENIOR MANAGEMENT ANALYST II - SES / OPERATIONS INCIDENT MANAGER Pay Plan: SES Position… more
- CACI International (Chantilly, VA)
- …deployment of process and procedures working with stakeholders to identify improvements. As the Incident Management Process Analyst , you get to: * Directs ... Information Technology Service Management (ITSM) Incident Process Analyst...similar case of dissatisfaction does not repeat * Identify incident trends and create problem tickets for… more
- MyFlorida (Tallahassee, FL)
- 68065005 - SYSTEMS PROGRAMMING CONSULTANT/ INCIDENT ANALYST Date: Apr 21, 2025 The State Personnel System is an E-Verify employer. For more information click on ... for Health Care Administration Working Title: 68065005 - SYSTEMS PROGRAMMING CONSULTANT/ INCIDENT ANALYST Pay Plan: Career Service Position Number: 68065005… more
- CVS Health (Harrisburg, PA)
- …call for several hours at a time. + Ability to facilitate the adoption of Incident / Problem /Change Management Process within an IT environment. + A high level ... challenging situations. The role is responsible for facilitating end-to-end management of IT incident response functions and...using an ITSM Tool + 2+ years of documented incident and problem response experience + Must… more
- Leidos (Arlington, VA)
- …system and other means of coordination and communication. Leidos is seeking a Senior Incident Response Analyst to join our team on this highly visible DHS ... reduce false positives and improve SOC detection capabilities * Document Investigation and Incident Response actions taken in Case Management Systems and prepare… more
- DXC Technology (Baton Rouge, LA)
- **Job Description:** **Job Description:** The Tier 3 Cyber Security Analyst / Incident Response position is a part of the Cyber Defense Center team. The CDC ... efforts. + Point person for coordination with appropriate parties during a security incident - client, management , legal, security, operations, etc. + Create… more
- DISH Network (Littleton, CO)
- …issues, recurring problems, and areas for process improvement + Develop reporting on incident trends and support problem management efforts + Partner ... operational data from various sources (eg, CRM, billing systems, service platforms, incident management systems) + Identify trends, patterns, and anomalies in… more