• Incident and Problem…

    Travel + Leisure Co. (Orlando, FL)
    … process from Escalation to Communication to Closure. + Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. ... into exceptional experiences for millions of travelers worldwide. The ** Analyst , Incident and Problem ** provides...ITIL certification is preferred. + Basic understanding of ITIL Incident and Problem Management processes.… more
    Travel + Leisure Co. (06/27/25)
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  • Network Incident Management Quality…

    CACI International (Sterling, VA)
    Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... * * * **The Opportunity** : We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous improvement… more
    CACI International (05/10/25)
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  • Major Incident Management Quality…

    Fiserv (Omaha, NE)
    …an impact on a global scale, come make a difference at Fiserv. **Job Title** Major Incident Management Quality Analyst **About your role:** We are seeking a ... detail-oriented and proactive Major Incident Management Quality Analyst to...analysis or a related role. + Strong analytical and problem -solving skills. + Proficiency in data analysis tools and… more
    Fiserv (07/03/25)
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  • Lead Incident Response Analyst

    UKG (Ultimate Kronos Group) (Atlanta, GA)
    …whatever gives you purpose. We're united by purpose, inspired by you. **About the Team:** Incident Management Team, being part of the IT Service Management ... 1 PM ET - 10 PM ET The Lead Incident Response Analyst provides day-day support for...* 5+ years of experience supporting a global 24x7x365 incident management team in an enterprise SaaS… more
    UKG (Ultimate Kronos Group) (07/04/25)
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  • IT Security Incident Response Leader

    University of Miami (Miami, FL)
    …+ Cloud Security certification + Minimum 7 years of relevant experience + Security incident management processes and tools. + Security risk assessment process. + ... Information Security Manager (CISM) + GIAC Certified GIAC Forensic Analyst + CERT Incident Response Process Professional...Threat intelligence management lifecycle. + IT end-to-end problem management and root cause analysis is… more
    University of Miami (07/06/25)
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  • Incident Manager - Business Command Center…

    Citigroup (Irving, TX)
    …participation in a weekend on-call rotation, a few times per year. **Competencies** : + Incident Management + Problem Management + Communication (Written ... responses, facilitate communication, and drive resolution. **Key Responsibilities:** **Major Incident Management :** + Facilitate the coordination, communication,… more
    Citigroup (06/18/25)
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  • Principal Incident Commander

    Pegasystems (Boston, MA)
    …Category: Client Support Location: US - Massachusetts - Remote **Meet Our Team:** The Incident Management Team is comprised of eight Principal Incident ... you will play a key role in supporting clients through proactive and reactive incident management . Your role will involve managing the lifecycle of all incidents… more
    Pegasystems (06/25/25)
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  • Incident Escalation Manager

    BrightSpring Health Services (Louisville, KY)
    …with the Implementation team to close any knowledge gaps based on Help Desk analyst feedback. + Establishes Problem Management practice through consistent ... provided IT services. The main goals are to follow incident management protocols and restore provided IT...communication to business operations. This manager role will drive Problem Management that includes root cause analysis,… more
    BrightSpring Health Services (07/02/25)
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  • Managing Director, Digital Forensics…

    Palo Alto Networks (Arlington, VA)
    …is to create a more secure digital world by providing the highest quality incident response, threat intelligence, and cyber risk management services. Our team is ... to name a few! **Your Career** The Managing Director, Incident Response, is responsible for leading Unit 42's ...in the day to day delivery aspects and functional management of the consulting organization, but is also responsible… more
    Palo Alto Networks (05/27/25)
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  • ITSM Analyst

    PenFed Credit Union (San Antonio, TX)
    …Antonio, Texas location. The primary purpose of this job is to coordinate the change, Incident and problem management processes and procedures so that they ... the PenFed family. PenFed is hiring a (Hybrid) ITSM Analyst at our Tysons, Virginia; Omaha, Nebraska or San...of the ITSM ticketing system. + Assist in developing incident and problem management to… more
    PenFed Credit Union (06/11/25)
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