- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Service Level Management will play a pivotal role within the ... managers, service architects, and external suppliers. The Lead , Service Level Management will...+ Participate in the design, implementation, and evolution of SLA and OLA frameworks that deliver consistent, timely, and… more
- Citigroup (Tampa, FL)
- …its Tampa, Florida location. Duties: Monitor and lead the creation of service level agreements ( SLA ) and contracting activities that involve Information ... organization's standards. Assist in assessment of new and amended contract and SLA clauses by reviewing applicable laws, regulations and internal measures for… more
- TekSynap (Arlington, VA)
- **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be ... responsible for managing and reporting on Service Level Agreements (SLAs) and Key Performance...a proactive leader with strong analytical, communication, and ITIL-aligned service management skills. **Responsibilities** + Monitor SLA … more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... issues, performing root cause analysis, and implementing long-term solutions to improve service stability and reduce incident volume. Lead and report to… more
- Alight (IN)
- …the participants make an informed decision.** He/she will be required to adhere to Client Level & internal Service Level Agreements' and creates a positive ... of Be Alight. Learn more at careers.alight.com. **(THE ROLE)** ** Lead - Customer Service (T4)** The Lead...Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level… more
- Capgemini (NY)
- …key role in the CIS Pre-Sales and Solutioning organization reporting into regional/global level . Solution Lead is usually involved in medium to large multi-tower ... Reviews and inputs to the contract schedules, SoW and SLA among other documents . Supports Tower Lead...Requirement for client facing skills will vary with an entry- level Solution Lead being required past client-facing… more
- NTT America, Inc. (VT)
- …adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Supervisor/ lead to join our team in Lemont, Illinois (US-IL), ... SLAs that are met for every measuring period utilizing SLA trend analysis. + Overseeing and supervising the work...systems, IT infrastructure and network environment. + Good client service skills. + Ability to successfully lead … more
- CACI International (Sterling, VA)
- …Services. **Responsibilities:** + Be responsible for managing the Performance Management and Service Level Management functions of the Network Service ... CACI is seeking an experienced and highly motivated Network Service Provider Performance Management Lead . This candidate...of working with functional leads to develop and implement Service Level Agreements (SLAs), Operating Level… more
- WTW (Philadelphia, PA)
- **Description** The Client Service Lead is responsible for managing Client Service Specialists and delivering exceptional client service . This role ... requires a proactive, detail-oriented professional who can lead by example, drive operational excellence, and foster a...Meet all client deadlines and respond to inquiries within SLA (eg, acknowledgment within 24 hours). + Seamlessly transition… more
- Arvato Bertelsmann (Las Vegas, NV)
- …problems, and monthly business review metrics, overseeing the customer account to ensure SLA 's ( service level agreements) meet or exceed requirements, along ... customer and internal personnel. * The Client Services Team Lead ensures that special order requirements are executed as...the customer. YOUR PROFILE * 5 years of Customer Service Experience * 5 years' experience working with Microsoft… more