- ABBTECH Professional Resources, Inc. (VA)
- We are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a ... customers to probe for and understand agency mission needs. + Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring,… more
- MLC (St. Louis, MO)
- …Manager to ensure strategic alignment. Collaborate with the Data Strategy Manager on reporting and analytics needs. Work closely with the Enterprise Systems ... business requirements, functional specifications, and process flows. Collaborate with the Lead Business Analyst to ensure alignment with broader IT strategy and… more
- CenterWell (Juneau, AK)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- World Wide Technology (St. Louis, MO)
- …the subject matter expert for UKG Workforce Central (WFC) and Workforce Management ( WFM ) systems. + Lead requirement gathering sessions and translate business ... programs, projects, and initiatives in mind. Analysts within our organization often lead efforts from kickoff to delivery by coordinating stakeholder meetings to… more
- Datavant (Sacramento, CA)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- Global Industrial (Buford, GA)
- …platform changes, UAT, and rollout readiness for systems like Zendesk, QA tools, WFM platforms, and reporting dashboards. * Maintain SOPs and documentation ... & KPI Management * Own and manage performance dashboards, scorecards, and reporting cadences across CS, Sales, and Success functions. * Drive visibility of… more
- AbbVie (Austin, TX)
- …little, to no guidance from management + Ensure data integrity within telephony, IVR, WFM , and CRM tools by reporting data, routing issues, and other technical ... world-class customer experience team. Learn the latest in emerging WFM tools and software, as AbbVie continues to build...issues. Track and normalize volume + Utilize data analytics to track and analyze performance of individuals, teams,… more
- Aspirus Ironwood Hospital (Wausau, WI)
- …leadership or senior analyst role in workforce management preferred. + Proficiency with WFM platforms and analytics / reporting tools. + Experience managing ... establishing scalable practices for enterprise-wide adoption. This position leads the WFM team-including the Scheduler, Analyst, and Intraday Lead -to ensure… more
- Blue Cross and Blue Shield of Minnesota (Eagan, MN)
- …including, but not limited to, capacity and resource planning, call center data analytics , and operational data reporting . You will engage and partner with ... identify trends, patterns, and opportunities for the business. * Collaborate with WFM team to proactively recommend training, time-off, overtime, etc. based on the… more
- Public Storage (Plano, TX)
- …in driving innovation, scalability, and operational excellence across voice, chat, IVR, WFM , analytics , CRM, and AI/ML platforms. As a cross-functional leader, ... + **Workforce Management** : NICE IEX (preferred), Verint, Genesys WFM , Calabrio, + ** Analytics Tools** : NICE...SIP, WebRTC, and voice networking + **Understanding of data analytics , business intelligence** , and reporting tools… more
