- Centene Corporation (Austin, TX)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- IQVIA (Durham, NC)
- …maximizing the value derived from our products and services. **Primary Responsibilities:** + Oversee call center operations for a large, dedicated team. + ... **Job Overview:** The Senior Program Manager oversees a group of client service professionals...as the direct point of contact with clients for call center operation-related inquiries and projects. +… more
- Martin's Point Health Care (WA)
- …will oversee the design, implementation, and continuous improvement of training programs for call center staff, ensuring they are equipped to deliver exceptional ... objectives and operational needs, directly supporting the overall performance of the call center . + Process Improvement: Identifies and implements process… more
- DXC Technology (Austin, TX)
- …Job Functions:** + Oversees the day-to-day operations of the customer support center operations . + Conveys customer feedback to product development staff in ... and services are met. Schedules staff to adequately handle call volume at any point in time. Monitors progress...or more years of customer service or other contact center operations experience + Five or more… more
- Atlantis Casino Resort Spa (Reno, NV)
- …Atlantis! The Senior Call Center Manager is responsible for Call Center operations , including, but not limited to, Atlantis Casino Resort Spa ... AAA Diamond status. In addition to day-to-day operations , the Senior Call Center Manager will be accountable for onboarding, training, consistent and… more
- ThermoFisher Scientific (Morrisville, NC)
- …Review and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting ... of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. **Knowledge, Skills and Abilities:** + Strong leadership skills + Strong attention to… more
- Mass Markets (Savannah, GA)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC...and possess a strong work ethic. A background in call center operations management is… more
- Mass Markets (Savannah, GA)
- …day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Transdev (Portland, OR)
- …Manager reports directly to the Assistant General Manager in fulfilling daily call center operations including but not limited to customer service ... Service and Reservations Manager The Customer Service and Reservations ...is based in Portland, Oregon supporting the TriMet LIFT Call Center contract. Transdev is proud to… more
- JPMorgan Chase (Springfield, MO)
- …As an Operations Site Manager in the Consumer and Community Banking Operations Call Center team, you will demonstrate a strong understanding of ... to a virtual environment? We are seeking a dedicated Operations Manager to lead and manage a...operations , or small business. + 5 years of call center experience. + Home location must… more