- USAA (Phoenix, AZ)
- …while minimizing transfers, escalations and call backs.Efficiently operate in a contact center environment and navigate multiple systems/programs while ... military service or a military spouse/domestic partnerPrior experience in a fast-paced contact center environmentCompensation range: The hiring range for this… more
- Comerica (Frisco, TX)
- Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , Contact ... optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon...cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to… more
- NTT America, Inc. (Chicago, IL)
- …of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business Contact Center ... in Chicago, Illinois (US-IL), United States (US). We seek an experienced ** Contact Center Manager ** with a demonstrated understanding of customer service and… more
- Walmart (Bentonville, AR)
- **Position Summary ** **What you'll do ** ** Contact Center , Manager ** **_Onsite role_** You will WOW us if you + Are relentless when it comes to customer ... will be responsible for day-to-day supervision of 3rd party contact center providers to support delivery of...and cross functional projects for the Customer Service Call Center Operations to completion. The Outsource Operations Manager… more
- Penn State Health (Hershey, PA)
- …status, and family medical or genetic information._ **Union:** Non Bargained **Position** Manager - Corporate Services Contact Center **Location** US:PA: ... OF POSITION:** Responsible for providing 365-day coverage from 6:00am-10:00pm for the Contact Center responsibilities including Careline, MD Network, and Patient… more
- Travel + Leisure Co. (Orlando, FL)
- …vacation inspiration into exceptional experiences for millions of travelers worldwide. The ** Contact Center Optimization Manager ** is responsible for ... enhance and modernize customer interactions across chat, and IVR channels. The Contact Center Optimization Manager is responsible for leading data science… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... and address customer concerns in a timely manner. The manager directly manages all contact center processes and communication workflows, ensuring they… more
- Peckham, Inc. (Grand Rapids, MI)
- …to your application so we can gain a complete view of your experiences* Peckham Inc. - Contact Center Manager POSITION SUMMARY The Contact Center ... all issues pertaining to the contact systems' functionality to the Contact Center Site Manager OTHER DUTIES AND RESPONSIBILITIES include the following: +… more
- Qualtrics (Seattle, WA)
- …that's work worth doing. **Senior Product Manager - (Omnichannel Analytics - Voice & Contact Center Data)** **Why We Have This Role** + The Customer Care ... drive the product roadmap for ingesting, analyzing, and surfacing actionable insights from contact center data. + Collaborate with engineering, AI/ML, and speech… more
- Public Storage (Plano, TX)
- …Exchange. **Job Description** Public Storage is seeking a dedicated and experienced Manager to lead our Collections Program. This role will involve overseeing the ... levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication… more
