- Insight Global (Miami, FL)
- Job Description Job Description: The Process Manager , ITSM Incident & Problem Management is responsible for overseeing and enhancing incident and ... maintain key performance indicators (KPIs) and service level agreements (SLAs) for incident and problem management. Analyze ITSM data and reports to identify… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …gives you purpose. We're united by purpose, inspired by you. About The Team: The Incident Management Team, being part of the IT Service Management ( ITSM ), works ... in ServiceNow * Adopt/Learn the internal automation tools for incident logging and tracking * Learn various internal product...the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA..etc) * Learn the new… more
- Entergy (New Orleans, LA)
- …a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ... details are documented. + Prepare and present reports on incident trends, problem management insights, and system...ITSM tools to track and manage incidents and problem tickets effectively. + Contribute to continuous improvement initiatives… more
- Eliassen Group (Merrimack, NH)
- **Vendor Incident Manager ** **Merrimack, NH** **Type:** Contract **Category:** Support **Industry:** Financial Services **Reference ID:** JN -032025-101227 ... responses to production outages and align them with our ITSM processes. _Due to client requirement, applicants must be...negotiation, communication, and analytical skills. + ITIL expertise in Incident , Problem , and Change Management. + Ability… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …Description:** Seize your opportunity to make a personal impact as a **SCITLS Problem Manager ** supporting USSTRATCOM. GDIT is your place to make meaningful ... At GDIT, people are our differentiator. As a **SCITLS Problem Manager ** supporting USSTRATCOM in Offutt AFB,...criteria to determine categorization or escalation of events as problem , incident , or as event notifications. +… more
- Sierra Nevada Company, LLC (Lone Tree, CO)
- …with initial focus on core ITSM processes including Change Management, Incident Management, Problem Management, Major Incident Management, Asset ... expert? This is the opportunity for you! As a ITSM Process Manager , you will drive IT...including, but not limited to Service Portal, Service Catalog, Incident , Problem , Change, Knowledge, Release / SDLC,… more
- Burlington (Edgewater Park, NJ)
- … Management, Major Incident Management, Service Request Fulfillment, and Problem Management. The Manager will establish and monitor service metrics, ... drive a high-performing support function. + Develop and enforce incident , request, and problem management processes to...leading a Service Desk team. + Strong understanding of ITSM frameworks (ITIL), Service Desk operations, and incident… more
- LinkedIn (Mountain View, CA)
- …before they occur. You will lead a cross-functional team owning Critical Incident and Problem Management, Change Management, and IT Data Architecture/Service ... organization. Responsibilities: * Lead and manage a multi-disciplinary team of ITSM professionals across critical incident management, change management, service… more
- Marriott (Bethesda, MD)
- …storage, and/or application issues. 2 years minimum operations experience involving incident , problem , change, and release management that included leading ... incident management in a technology environment. . Strong problem -solving, organizational, and analytical skills. **Preferred Qualifications** . ITIL Foundations… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …overall customer service and satisfaction. + Creates job aids and SOPs for incident and problem resolution. Develops, delivers, and updates KM related reports ... **Job Family:** Systems Administration **Skills:** Information Technology (IT) Systems,Knowledge Management, Problem Management **Experience:** 3 + years of related experience… more