• Program Manager

    TekSynap (Fort Detrick, MD)
    …and continuous improvement initiatives. + Provide oversight for service desk operations , ensuring 24x7x365 coverage for critical and high-priority incidents. + ... service desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call...Experience: + Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of… more
    TekSynap (07/16/25)
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  • Deputy Program Manager

    TekSynap (Fort Detrick, MD)
    …external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution (FCR). + ... VIP support, special events, and high-profile missions as directed by the Program Manager . + Ensure adherence to Department of Defense (DOD) policies and industry… more
    TekSynap (07/16/25)
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