- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for... Tier 1 Technician is primarily responsible for working on a...Desktop Services and VPN + Basic understanding of core network components + Basic virtualization Administration and… more
- NetworkElites (Carrollton, TX)
- …expected to resolve issues beyond basic troubleshooting and act as the bridge between Tier 1 and Tier 3. Expected capabilities include: Advanced ... 2 engineers are owners , not pass-throughs. Expectations: Take ownership of escalated Tier 1 tickets Perform full root-cause analysis, not surface fixes Document… more
- CNR Technologies (Woodstock, GA)
- …In this role, you will handle advanced technical issues, provide escalation support for Tier 1 engineers, and ensure our clients receive fast, high-quality IT ... needs Team Collaboration Serve as an escalation point for Tier 1 engineers Mentor junior team members...(or equivalent) Experience: 2–5 years in IT support, system administration , or network troubleshooting Strong proficiency with… more
- Tenacity Solutions LLC (Washington, DC)
- …Work closely with: Server, Network , and Telecom teams Development staff Tier 1 –3 Help Desk personnel Data Center Operations Engineering Support escalations ... federal program for the US Department of the Treasury. This position supports Tier 3 Data Center Operations within the Treasury Foreign Intelligence Network … more
- The Tech Consultants (Los Angeles, CA)
- …for after-hours support. Qualifications Required: 3+ years of IT support experience, including at least 1 year in a Tier II role. Strong knowledge of Windows and ... for excellence, we value creativity, problem-solving, and a deep commitment to top- tier customer service. Position Overview We’re seeking a skilled Help Desk… more
- Xcel Energy (Denver, CO)
- …level certifications from accredited organizations, or equivalent documented experience. + 1 + years of network management/infrastructure operations that includes ... could be just what you're looking for. **Position Summary** An INOC (Integrated Network Operations Center) Technician works on the Integrated Network Operations… more
- Swagelok (Solon, OH)
- …and support of the company computing environment. May work closely with first- tier support staff to solve system problems. Ensures smooth integration of all ... the process. **Essential Duties and Responsibilites:** + Intermediate level administration of all enterprise LAN systems, including installation, configuration,… more
- ResolveSoft Inc (Seattle, WA)
- …Remedy), remote support tools, and helpdesk processes. Tiered Support Models: Deep understanding of Tier 1 and Tier 2 support delivery models, including ... new tool implementation) effectively. Team Leadership & Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts,… more
- ResolveSoft Inc (Philadelphia, PA)
- …systems (eg, ServiceNow, Remedy), remote support tools, and helpdesk processes. Good understanding of Tier 1 and Tier 2 support delivery models, including ... new tool implementation) effectively. Team Leadership & Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts,… more
- Schrdinger (NY)
- …services and SSO platforms (eg, Active Directory, Okta, LDAP) + Respond to and resolve Tier 1 and Tier 2 technical support escalations regarding desktop, ... and analytical thinker who enjoys troubleshooting complex hardware, software, and network issues + An exceptional communicator who can collaborate effectively with… more
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