- US Tech Solutions (Phoenix, AZ)
- **Duration: 6 months contract (Hybrid)** **Job Description:** + We are seeking an experienced Offshore Contact Center Quality Analytics Consultant to ... mainly) from our offshore contact center against a new, comprehensive quality framework,...Quality Assurance role within a contact center environment, preferably with experience supporting offshore … more
- Access Dubuque (Dubuque, IA)
- Director of Contact Center Operations **Colony Brands, Inc.** 1 Positions ID: 78849 Posted On 08/20/2025 **Job Overview** SC Data Center , Inc., an affiliate ... our senior leadership team. The Director will oversee a fully remote contact center workforce, managing geographically dispersed agents across inbound, outbound,… more
- Wells Fargo (Charlotte, NC)
- …programs, or equivalent + Knowledge and understanding of contact center applications (IVR, call routing, workforce management, quality management, etc.) ... **About this role:** Wells Fargo is seeking a Contact Center Testing Coordinator (Sr. Business...contribute to large scale strategic initiatives + Ensure efficiency, quality , cost effectiveness of solutions, and pipeline management relating… more
- NBC Universal (Universal City, CA)
- …units. On the QAP side, the Manager will help lead an enterprise-wide Center of Excellence focused on reconciliation quality , driving continuous improvement, and ... across business units. + Identify continuous improvement opportunities within the Quality Assurance Center of Excellence team, soliciting feedback from… more
- Amgen (Washington, DC)
- …overseeing the onboarding of internal and partner resources, particularly in the offshore capability center . This position requires deep expertise SAP Plant ... Maintenance (PM), Materials Management (MM), Quality Management (QM), Finance (FI) and Controlling (CO) modules...knowledge ramp-up for internal and third-party resources at the offshore capability center . + Serve as technical… more
- CGI Technologies and Solutions, Inc. (Pittsburgh, PA)
- …Lead - Local to Pittsburgh, Dallas, or Cleveland** **Category:** Testing/ Quality Assurance **Main location:** United States, Pennsylvania, Pittsburgh **Alternate ... as manage and mentor performance test team onshore / offshore . The person should be able to handle multiple...project from inception to deployment. Acts Single point of Contact for PE efforts for the assigned module/application. *… more
- Amgen (Washington, DC)
- …overseeing the onboarding of internal and partner resources, particularly in the offshore capability center . This position requires deep expertise SAP Plant ... Maintenance (PM), Materials Management (MM), Quality Management (QM), Finance (FI) and Controlling (CO) modules...validate to-be processes. + Oversee onboarding and integration of offshore and contract resources into the SAP EAM implementation… more
- Cognizant (Harrisburg, PA)
- …Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, ... etc. to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center … more
- Charles Schwab (Southlake, TX)
- …and advisors through various channels (Schwab.com, rep tools, branch tools, call center , etc). This group is primarily focused on building, delivering, and ... to Java apps/SQL or MongoDB + Track record of pursuing and maintaining high quality while delivering on tight schedules + Collaborative mindset coupled with a bias… more
- The Walt Disney Company (Celebration, FL)
- …and projects comply with established warranty terms, safety standards, and quality regulations. **Responsibilities** + Oversee the administration and execution of ... Vessels + Warranty Management: + Act as point of contact for key stakeholders regarding warranty related queries and...requiring vessels to offload + Partnering with DCL'S Distribution Center (warehouse), Shipyard, OEM, and Vessel for logistics +… more
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