- Three Saints Bay (Denver, CO)
- ** Call Center Manager (3684)**...+ Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm ... and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager . **Position Responsibilities:** + Ensure that proper… more
- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager . ... As the Call Center Operations Manager , you will directly oversee call ...performance through performance monitoring, problem resolution, system audits and quality assurance measures. + Aid human resources… more
- Bank OZK (Little Rock, AR)
- Job Purpose & Scope The Quality Assurance ( QA ) Manager is...three (3) years of work experience quality assurance within a call center ... refining quality monitoring programs in our Bank's call center locations to ensure our customer...highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing… more
- TEKsystems (Schaumburg, IL)
- Job Title: Call Center Quality Assurance Supervisor...Supervisor to lead and enhance the performance of our Call Center QA team. This ... customer experience. + Provide direct supervision and mentorship to Call Center Quality Assurance...navigating ambiguity and building new processes. + Experience leading QA teams in a call center… more
- TEKsystems (Schaumburg, IL)
- …workflows. Top Skills & Qualifications: + 1-3 years of experience in call center quality assurance and QA leadership. + Proven ability to lead QA ... We are seeking a Quality Assurance Manager to lead and enhance QA processes within a dynamic call center environment. This role is ideal for… more
- Transdev (New Carrollton, MD)
- Call Center Training Manager Transdev...and Supervision + Directly supervise the Call Center Trainer and Quality Assurance Analysts, ... is looking for a Call Center Training Manager to join our team...a safe working environment for all OCC staff. + Quality Assurance and Performance Monitoring + Oversee… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager... Manager .** **POSITION RESPONSIBILITIES:** + Oversees the quality assurance and performance monitoring functions for… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- Intuit (San Diego, CA)
- …a scalable Quality Center of Excellence. **Responsibilities** **(Must have Quality Assurance Management experience supporting Call Center Sales ... **Overview** The Quality Assurance Manager is...Center of Excellence. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on… more
- Mass Markets (Wichita, KS)
- …organization. TheCall Center Sales Manageroversees all aspects of our call center team. As a sales manager , you will ensure an exceptional customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more