- General Dynamics Information Technology (Offutt AFB, NE)
- … to customers through the performance of a dedicated focus on quality assurance for customer service and information accuracy. This individual will ... Generate reports and metrics related to service desk performance, quality assurance findings, and customer satisfaction. + Participate in audits,… more
- Adelante (Phoenix, AZ)
- …detailed reports on program audits, findings, corrective actions, and quality assurance improvements. + Support Customer Service : Assist in resolving ... regulations by conducting regular audits of participant records and service delivery. + Conduct Quality Assurance Reviews: Perform regular evaluations of WIC… more
- University of Utah (Salt Lake City, UT)
- …Demonstrated human relation and effective communication skills also required. Quality assurance experience in a customer service or health care ... Details **Open Date** 05/09/2024 **Requisition Number** PRN38505B **Job Title** PS Quality Assurance Analyst **Working Title** Quality Assurance Analyst… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- MAPFRE Insurance (Webster, MA)
- …Segment:** Recruiting, Customer Service Representative, Market Research, QA, Quality Assurance , Human Resources, Customer Service , Marketing, ... leaders, Customer Development, Knowledge Management, L&D, and Quality Assurance teams to assure strategic initiatives...research and internal data. - Maintains positive employee and customer service relations and creates an open… more
- Cygnus, Inc. (Ponderay, ID)
- …competitive advantage over its competitors with emphasis on Teamwork, Trust and Communications, Total Quality Assurance , Customer Service , and Wise Use ... maintain customer compliance. The ideal candidate will work collaboratively with the Quality Assurance team to ensure product integrity, and work with the… more
- Actalent (Sturtevant, WI)
- Job Title: Quality Assurance AssociateJob Description We are seeking a dedicated Quality Assurance Associate to execute investigations, conduct root ... manufacture of medical devices. Essential Skills + Proficiency in quality assurance processes and practices. + Experience... or other regulated industries is preferred. + Strong customer service skills. + Proficiency in Excel.… more
- TruGreen (Tampa, FL)
- …training, and quality assurance . **Responsibilities:** + Receives inbound customer service calls, assesses root cause(s) of customer issues, ... (eg, scripting, overcoming customer objections) and effectiveness. + Conducts quality assurance calls and ensures adherence to standards, provides feedback… more
- AssistRx (Orlando, FL)
- …improvements in productivity, quality , client relationships, and customer service . The Quality Assurance Specialist regularly provides support to ... the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying,...are met + Preparing call center reports and tracking service trends + Participating in the creation and maintenance… more
- Arab Community Center for Economic and Social Serv (Dearborn, MI)
- …and evaluating employee performance, developing work plans and addressing performance deficiencies - Quality assurance , customer service , and employee ... needs, monitors financial and program performance and maintains overall quality and customer service standards...of improvement - Review and approve monthly and annual quality assurance reporting - Work within budgetary/financial… more