- CTG (Phoenix, AZ)
- …to a CCaaS platform. + Define and execute data strategies for migrating both historical and real - time contact center data to the cloud with minimal ... **CTG is seeking to fill a Contact Center Data and AI Architect...to evaluate, recommend, and implement data architecture frameworks supporting real - time analytics and AI/ML use cases. **Experience:**… more
- CTG (Phoenix, AZ)
- …Genesys and Five9 platforms + Lead the development of data strategies for historical and real - time contact center data migration to cloud platforms (eg, ... AZ **Duration:** Ongoing Contract **Duties:** + Serve as a Contact Center Data and AI Architect, supporting...+ Expertise in designing scalable, compliant data architectures supporting real - time and batch processes + Strong understanding… more
- Chewy (Richardson, TX)
- …+ Own end-to-end technical delivery of customer communication experiences + Analyze real - time and historical contact center data (via NICE, Genesys, ... multi-channel experiences (voice, email, chat) + Ability to interpret real - time and historical contact center metrics to inform routing design and flow… more
- Amazon (Austin, TX)
- …bright and self-motivated individual to provide support and analysis to the data center real estate team. Amazon Web Services (AWS) is a comprehensive, ... tactical levels to support the expansion of AWS's Data Center Network in the US In this role, you...real estate projects, ensuring they are delivered on time , within budget, and meet quality standards. - Collaborate… more
- Liberty Latin America (PR)
- **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and ... rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and...but are not limited to the following:** + Monitor real - time consistency statistics and completes forecasting/planning, helping… more
- Mass Markets (NC)
- …is crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- DriveTime (Mesa, AZ)
- …Specialist), you will assist in the company's workforce planning, scheduling, real - time adherence and analysis plans for customer contact strategies across ... use of resources. In long, our Workforce Management Specialist ( Real Time Adherence Specialist) are responsible for:...areas for concern. + Act as the liaison to Contact Center leadership, assisting with the implementation… more
- CoStar Realty Information, Inc. (Richmond, VA)
- Finance Customer Contact Center Specialist Job Description **CoStar Group Company Intro:** CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial ... highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in...time off + Tuition reimbursement + On-site fitness center and/or reimbursed fitness center membership costs… more
- Paylocity (Schaumburg, IL)
- …or contact center operations role, with a strong focus on real - time management. Strong analytical skills with the ability to interpret and act on ... This role is responsible for monitoring and managing the real - time performance of numerous Operations teams at...Proficiency in WFM software (eg, Verint, NICE IEX) and contact center technologies (Five9). + Ability to… more
- Entergy (The Woodlands, TX)
- …experience of the selected candidate. **Job Summary/Purpose** This position provides 24x7 Real - Time Operations support and manages the status of Entergy's ... of the system to benefit Entergy's stakeholders. **Job Duties/Responsibilities** 1. Manage real - time operations of Entergy's generation portfolio by submitting … more