- Walmart (Bentonville, AR)
- …styles to customer communication styles Owns customer and associate needs in the contact center Uses various communication mediums Analyzes customer issues to ... taken. Researching issues and customer history to provide appropriate resolution . + Recognizing fraud trends, issues, and contact...request process life cycles To be able to manage contact center operations and supports new initiatives… more
- TIAA (Dallas, TX)
- The Web Contact Center Senior Specialist provides...supports the resolution of non-routine and complex contact center issues. The Web Contact ... browser interfaces. + Proven Customer Service skills. + Provides First Call Resolution (FCR) by educating and assisting participants and consultants through trouble… more
- Baylor Scott & White Health (Rowlett, TX)
- **JOB SUMMARY** The Contact Center Specialist 2, working under moderate supervision, responds to routine and escalated inbound phone calls, emails and ... of the institution. May assists in training and mentoring Contact Center Specialist 1 staff....with all customers by focusing on customer satisfaction and resolution . Provides accurate, valid and complete information to customers… more
- Leidos (Indianapolis, IN)
- …guide the way we do business. The Leidos Civil team is seeking an accomplished ** Contact Center Content Specialist ** to join our federal-agency omni-channel ... contact center program. In this role, you will be the...KPIs, and metrics such as customer satisfaction, first call resolution , and average handle time + Ability to work… more
- UC Health (Cincinnati, OH)
- UC Health is hiring a full time Sr. Accounts Payable Specialist , Invoice Issue Resolution The Sr. Accounts Payable Specialist is responsible for overseeing ... accounts, and communicate effectively with both internal departments and external vendors. The specialist serves as a key point of contact for escalated payment… more
- University of Virginia (Charlottesville, VA)
- …week (Weekdays only) Location: North Fork Research Park The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient ... including quality assurance for all patient inquiries + Performs the following Contact Center functions. Performs computerized data entry. + In addition to the… more
- Middlesex Savings (Westborough, MA)
- …successful completion, discussion will be held regarding transition to hybrid work** **Overview** The Contact Center Specialist I is a key role focused on ... service through various communication channels, including phone and email. The specialist is expected to be highly proficient in processing transactions, resolving… more
- Middlesex Savings (Westborough, MA)
- **Overview** The Contact Center Specialist I is a key role focused on providing exceptional service through various communication channels, including phone ... and email. The specialist is expected to be highly proficient in processing...proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all… more
- Baylor Scott & White Health (Dallas, TX)
- **JOB SUMMARY** The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to ... exemplary experience with all customers by focusing on customer satisfaction and resolution . Provides accurate, valid and complete information to customers by using… more
- Baylor Scott & White Health (Horseshoe Bay, TX)
- **JOB SUMMARY** The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to ... exemplary experience with all customers by focusing on customer satisfaction and resolution . + Provides accurate, valid and complete information to customers by… more