- General Dynamics Information Technology (Offutt AFB, NE)
- …this role, a typical day will include the responsibilities below: + Perform quality reviews of service desk interactions (phone, chat, email, ticketing system) ... improvements. + Generate reports and metrics related to service desk performance, quality assurance findings, and customer...Previous experience in a Tier III or senior service desk role. \# SCITLS The likely hourly… more