- Coinbase (Boise, ID)
- …globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead ... a team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible… more
- Walmart (Bentonville, AR)
- …to deliver a frictionless and engaging experience to the Walmart customer. As the Senior Manager of CX Strategy, you will architect friction-free, end-to-end ... **Position Summary ** **What you'll do ** Senior Manager , Customer Experience Strategy, LocalFinds...boardroom to the Jira backlog. Key responsibilities + End-to-end CX : Map and optimize web/app journeys to lift NPS,… more
- Brink's (Coppell, TX)
- …and report progress to senior leadership. . Stakeholder Engagement . Partner with CX , Ops, IT, HR, Risk, Shared Service, Legal, and external vendors to align on ... opportunity to participate and grow. Job Description The Customer Experience Project Manager is a strategic facilitator and coordinator of multiple IT and customer… more
- Coinbase (Lansing, MI)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...skills, with experience meeting with and presenting information to senior leadership * Proficient in MS Office / G… more
- Capgemini (New York, NY)
- …**_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This role requires experience in_ **_Marketing, Sales, Service and ... and lead delivery of go-to-market offerings for Advisory services around CX platforms that improve ROI and enable client marketing/sales/servicing strategies,… more
- NBC Universal (Universal City, CA)
- …and entertainment content. The spin-off is expected to be completed during 2025. The Manager Digital CX & E-Commerce is responsible for destination programs that ... and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and...contradictory feedback. + Experience presenting to and working with senior executives. + Ability to effectively manage change and… more
- Carter's/OshKosh (Atlanta, GA)
- …associate training, store design, and loyalty engagement. This role typically reports into VP Consumer Insights and is based in our Buckhead office in our on-site (4 ... Training to improve associate tools, service delivery, and frontline CX impact. 10%: Vendor, Tools, and Team Leadership +...IF:** Must have: + 5+ years of experience in consumer insights, UX research, customer experience strategy, or a… more
- NRG Energy, Inc. (TX)
- …and data file management to support the CX & Insights function within NRG Consumer Energy. The Senior Manager will work with a cross section of ... LinkedIn and X. **Job description** The Senior Manager , Research & Customer Experience ( CX ) will...the organization to ensure we understand consumer perception and deliver a customer-centric experience in alignment… more
- Coinbase (Charlotte, NC)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- REI (Seattle, WA)
- …human, purposeful & trustworthy. The Digital Commerce Product team is looking for a Senior Product Manager to lead the evolution of our Content Management System ... and personalize digital experiences. We're looking for an experienced product manager with a deep understanding of composable publishing platforms; intuitive,… more
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