- Liberty Latin America (PR)
- **What's the role?** The Senior Manager CX Performance leads our Agent Performance team, focusing on training, quality, and knowledge management. This ... integrate AI into processes and analyze data to improve agent performance. **Training & Development** : + Manage and...integrate AI into processes and analyze data to improve agent performance. **Training & Development** : + Manage and… more
- Coinbase (Boise, ID)
- …users globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a ... team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for… more
- NRG Energy, Inc. (UT)
- …across the enterprise and build trusting relationships with our customers. This Program Manager will lead a single program or multiple programs within our CX ... . Assist in reviewing customer data, determining root causes, CX gap solutions, and recommendations to the business ....to improve, and opportunities for advancement . Be the agent of change for new business processes, technology, and… more
- Stantec (Baltimore, MD)
- …ability to offer solutions to general technical problems. - Works in conjunction with Senior Cx Authority to prepare project deliverables per the client's intent ... basic technical and project management duties under the supervision of a Senior Commissioning Authority or Project Manager . Understands and identifies project… more
- T. Rowe Price (Owings Mills, MD)
- …Price II experience. Role Summary Come join our team and be the principal agent behind how II communicates product and service changes to internal and external ... and DT), secure site as well as working with CX to determine how communications can be seamlessly integrated...closely with internal teams, including sales, product, service, and CX to ensure alignment of communication strategies. If you… more
- Panasonic North America (Newark, NJ)
- …time. Come join our journey! **Responsibilities** **What You'll Get To Do:** The Senior Manager , Customer Support Experience is responsible for overseeing and ... team management for transformational projects across our digital self-support and live agent experience, working closely with our internal team members and vendor… more
- CMTA, Inc (Minneapolis, MN)
- …exceptional opportunities for our employees. **Summary** We are seeking a skilled Senior Building Commissioning Specialist to join our team. This role is responsible ... events and conferences. **Preferred Qualifications** + 7+ years of commissioning ( Cx ) experience. + Strong ability to collaborate in construction environments. +… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …+ Integrate AI-driven automation and machine learning models to enhance Customer and Agent Experience ( CX and AX). + Implement and manage agentic AI-powered ... Cisco Communications Solutions: Contact Center, Unity Connection, Unified Communications Manager , WebEx Collaboration, Emergency Responder/E911, Expressways, CUBEs or Session… more
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