- Accenture (St. Louis, MO)
- …to lead the end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions & CCaaS ... and technology partners to design & deliver Service -focused solutions Plans and estimates delivery work...Accenture office Basic Qualifications 6+ years of experience in technology transformation, with a focus on CCaaS … more
- Oracle (Harrisburg, PA)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. Measurable improvements in request containment, service efficiency and cost reduction. On-time delivery of AI Agent… more
- Accenture (Minneapolis, MN)
- …agents. You've previously led a customer support transformation and understand large scale technology delivery . You understand how to identify and quantify cost ... and technology capabilities so they can deliver optimal customer service experiences Collaborate across teams, from visual designers to developers and data… more
- Iron Mountain (Harrisburg, PA)
- … providers and managed service partners, ensuring accurate billing, service delivery , contract management, and account administration. This (Sr) Telecom ... of complex telecommunications projects, including next-generation VoIP, Unified Communications (UCaaS/ CCaaS ), and SD-WAN solutions, ensuring alignment with business strategy… more
- Walmart (Bentonville, AR)
- …Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will drive the roadmap for next-generation customer ... with engineering, operations, UX, and business partners to ensure our CCaaS platform delivers measurable impact on efficiency, scalability, and customer satisfaction… more
- OneMain Financial (New York, NY)
- …feedback, data insights, and analytics to shape product features and improve overall service quality. + Conduct user research and gather agent and customer feedback ... to translate product requirements into technical specifications and ensure successful product delivery . + Work closely with design teams to create intuitive and… more
- Leidos (Gaithersburg, MD)
- …skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a ... in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The Senior Technical Project… more
- System One (Washington, DC)
- …government contract) Certifications Required: Salesforce Certifications including Administrator and Service Cloud; PMP Certification. We are seeking a highly skilled ... Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal… more
- ABBTECH Professional Resources, Inc. (VA)
- …a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal ... background in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The IT Project Manager… more
- Kyndryl (Oklahoma City, OK)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
