- Walmart (Bentonville, AR)
- …Manager to lead the strategy and evolution of our Contact Center as a Service ( CCaaS ) platform. This leader will drive the roadmap for next-generation customer ... with engineering, operations, UX, and business partners to ensure our CCaaS platform delivers measurable impact on efficiency, scalability, and customer satisfaction… more
- OneMain Financial (New York, NY)
- …feedback, data insights, and analytics to shape product features and improve overall service quality. + Conduct user research and gather agent and customer feedback ... to translate product requirements into technical specifications and ensure successful product delivery . + Work closely with design teams to create intuitive and… more
- Leidos (Gaithersburg, MD)
- …skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a ... in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The Senior Technical Project… more
- System One (Washington, DC)
- …government contract) Certifications Required: Salesforce Certifications including Administrator and Service Cloud; PMP Certification. We are seeking a highly skilled ... Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal… more
- ABBTECH Professional Resources, Inc. (VA)
- …a highly skilled IT Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal ... background in solution architecture with hands-on experience in technologies such as CCaaS , CRMs, telephony systems, and related platforms. The IT Project Manager… more
- Kyndryl (Oklahoma City, OK)
- …integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + Develop and execute transformation ... customer experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Oracle (Columbus, OH)
- …drive self- service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You will lead a high-performing product team, ... AI Agent adoption and customer satisfaction. + Measurable improvements in request containment, service efficiency and cost reduction. + On-time delivery of AI… more
- CVS Health (Woonsocket, RI)
- …multiple CRM desktop application teams, ensuring consistent agile practices and delivery standards + Build productive relationships with technology partners ... day. **Position Summary** As the Senior Manager of Process Innovation and Technology (PIT), you will provide strategic leadership in the exploration, development,… more
- Public Storage (Plano, TX)
- …As a cross-functional leader, you will guide the full lifecycle of solution delivery , from requirements gathering and call flow design to system integration and ... responsible AI practices. **Key responsibilities include:** + **Product Support & Agile Delivery ** : Own and manage the product backlog, translate business needs… more
- Blue KC (Kansas City, MO)
- …collaboration and productivity. + Monitor key performance indicators (KPIs) for service delivery , incident response, and user satisfaction, implementing ... infrastructure, including administration of **NICE Contact Center as a Service ( CCaaS )** , call routing, and IVR...Develop and maintain an enterprise roadmap for end user technology , ensuring readiness for emerging tools and features in… more
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