- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... day in the life - Review the previous day's service desk metrics and incident ...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- Citizens (Pittsburgh, PA)
- …to operational excellence and resilient IT service delivery. As a Major Incident Manager , you will play a pivotal role in protecting critical business ... in RI, Iselin NJ, MA, Pittsburgh PA Role is not relocation eligible. Major Incident Manager Position Summary and Key Requirements We are seeking a highly… more
- Robert Half Technology (Nashville, TN)
- Description Our client is seeking a Service Desk Manager to lead daily service desk operations, delivering efficient technology support for a global ... user base. The role oversees incident management, service requests, and user support...implement process improvements. This position is responsible for supervising service desk staff, managing support tools, and… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …review the following job description:** We are seeking a highly motivated and customer-focused IT Service Desk Manager to lead our IT Support Team. This is ... manager will oversee the on-shore and off-shore IT Service Desk teammates, manage escalations, and act... incident , problem, and request management. + Monitor service desk metrics (response times, resolution rates,… more
- General Dynamics Information Technology (Washington, DC)
- …some of the most complex government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career where your growth is ... **Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service … more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the ... of high-quality IT support services, manages a team of service desk analysts, and acts as the... service availability, and business impact. Manage end-to-end service delivery, including incident , request, change, and… more
- TekSynap (Ashburn, VA)
- …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
- NANA Regional Corporation (Ashburn, VA)
- …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more