• Epsilon, Inc (Greenville, SC)
    **Deputy Service Desk Manager ** **Epsilon is now part of AMERICAN SYSTEMS!** We are pleased to announce Epsilon, Inc. has joined AMERICAN SYSTEMS. Together, ... and reports issues affecting enterprise services for USPTO. **An average day:** As Deputy Service Desk Manager , you will provide leadership support and… more
    DirectEmployers Association (10/04/25)
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  • NuAxis Innovations (Washington, DC)
    …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
    DirectEmployers Association (09/10/25)
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  • Red River (Chantilly, VA)
    …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... Service Delivery Manager (SDM)** , who manages service performance....against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
    DirectEmployers Association (10/18/25)
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  • Epsilon, Inc (Alexandria, VA)
    …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
    DirectEmployers Association (10/08/25)
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  • Epsilon, Inc (Alexandria, VA)
    …more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow Certification + 7+ years of configuration, advanced ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...the team in client meetings when technical expertise or incident documentation is required + Address urgent requests for… more
    DirectEmployers Association (10/04/25)
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  • Epsilon, Inc (Manassas, VA)
    …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
    DirectEmployers Association (10/11/25)
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  • Home Depot (Austin, TX)
    …UNIX and Windows commands Familiar with Solarwinds and Extrahop, SelectorAI Incident , Problem, Knowledge-Base, Service Catalog and Change Management **Knowledge, ... of issues, assigned tasks and projects Delivering excellent customer service ; follow-up, follow-through Flexible availability in support of 24x7/365 environment;… more
    DirectEmployers Association (09/17/25)
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  • Epsilon, Inc (Phoenix, AZ)
    …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... Linux (RHEL) environments. This role focuses on day-to-day operations, patching, incident response, and system monitoring within a highly regulated federal… more
    DirectEmployers Association (10/09/25)
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  • Epsilon, Inc (Manassas, VA)
    …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
    DirectEmployers Association (10/02/25)
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  • RGP (Centennial, CO)
    …role in Decatur, Alabama_** + Troubleshoot desktop computing issues based on tier-one service desk tickets. + Resolve 2nd-line incidents and requests in ... our Corporate IT team. Under the general supervision of the Support Services Manager , the IT Analyst will provide front-line technical support to end-users, helping… more
    DirectEmployers Association (10/22/25)
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