- Amazon (Austin, TX)
- Description We are seeking an experienced Service Desk Manager to lead our Enterprise IT Service Desk . This critical role oversees the day-to-day ... operations, including managing a team of Service Desk Analysts, driving process improvements, and...of leading technology teams as a information technology operations manager experience - Bachelor's degree, or 4+ years of… more
- Weill Cornell Medical College (New York, NY)
- Title: IT Support Specialist II - Service Desk Location: Remote Org Unit: Service Desk Work Days: Weekdays and some weekends Weekly Hours: 35.00 ... and ticket queues to ensure best customer experience. Follows direction of Service Desk Supervisor, Support Services Manager and other leadership in ITS… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II ** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... **Help Desk Senior Specialist II ** Location **Washington,...and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...to four (4) years of relevant experience for Tier II support roles, or four (4) or more years… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …procedures and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. + Creates Major Incident Notifications (MINs) to ... recommend discarding of obsolete information. + Collaborates with Knowledge Manager to optimize and share KB information with SD...High school diploma and three years of relevant IT service desk experience, OR an equivalent combination… more
- Robert Half Technology (Grand Rapids, MI)
- …technical expertise and assistance. * Undertake additional tasks as assigned by the IT Service Desk Manager or Team Leader. Requirements * Proficiency in ... Description We are looking for an experienced Help Desk Analyst II to join our...for hardware and software issues. * Familiarity with managing service desk tickets and workflows. * Knowledge… more
- NCR Atleos (Frisco, TX)
- …where cash meets commerce. We are seeking a detail-oriented and customer-focused **Help Desk II ** professional to support ATM operations and provide technical ... 2025 Top 100 Global Most Loved Workplaces(R) list. **Help Desk Representative II ** **Location** : Frisco, Texas...**Systems Used** + Microsoft Office Suite + ADP Self Service + CORE + Device Manager +… more
- Canon USA & Affiliates (Coraopolis, PA)
- …as needed on special projects. - Reduced level of oversight required by manager to compete tasks. Customer Service - Early experience employing customer ... of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- Service Desk Incident Manager Clearance Required: Secret Clearance Locations: Aberdeen Proving Grounds (Onsite) Position Overview: The Service Desk ... Manager oversees the processing and resolution of service requests and IT incidents. These roles utilize ITIL...to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and IT teams to… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more