- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- Koniag Government Services (Vienna, VA)
- Service Desk Analyst Vienna, VA 22180, USA Req #533 Tuesday, June 10, 2025 **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** ... Service Desk Representative** with a **Top-Secret Clearance**...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- Red River (Chantilly, VA)
- **Position Summary:** The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the management of the ... are achieved. This role will report to the Technical Service Desk Manager. **Primary Position Tasks:** +...technician priorities in ticketing system + Proactively performing daily queue management by assigning tickets to team members. +… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... an available state while logged into the telephone ACD queue ; must log in promptly at designated work hours....years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service … more
- Quality Technology Services, LLC (Suwanee, GA)
- …with OSC engineers **Basic Qualifications:** + 1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person + Associate's ... The Operations Service Center Network Analyst (Technical Customer Service...TCSR) will be primarily responsible for managing the phone queue , projecting a professional company image through phone interaction,… more
- Bassett Healthcare (Cooperstown, NY)
- …clinical support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing clear, ... MyBassett to meet patient satisfactions. Takes a lead in service recovery and acts as a service ...eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. Supports the… more
- Bassett Healthcare (Cooperstown, NY)
- …administrative support to ambulatory patient care teams through excellent customer service , attention to detail, and interpersonal skills. Responsible for providing ... insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits. Supports the collection of… more
- TekSynap (Silver Spring, MD)
- …the web queue , including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... and operating systems. + Assign priority levels to the service request based on the urgency of...BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service… more
- Sysco (Anchorage, AK)
- …as assigned and work the work queue for incoming calls for customer service . + Support customer request for credit process. + Employee Cash Sales Program: ... will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will...work queue for incoming calls for customer service . + Support customer request for credit… more
- Insight Global (Irving, TX)
- …Ticketing experience (prefer ServiceNow) Must be OK working in a hybrid role taking service desk calls/ chat & providing onsite support Excellent customer ... candidate will be taking phone calls from a phone queue , answering chats, working the unassigned queue ...of contact for the 100 onsite end users. Customer service , excellent communication and technical troubleshooting skills are paramount… more