- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- Chenega Corporation (Arlington, VA)
- …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards. ... **Req ID:** 38248 **Summary** ** Queue Manager Analyst** **Arlington, VA** Are you ready...success. This role includes managing ticket queues within Jira Service Management (JSM) to ensure efficient workflow and timely… more
- Emory Healthcare/Emory University (Decatur, GA)
- …shop where high volume ticket queue 's are the norm. Prior IT helpdesk/ service desk in a high volume environment is crucial. **RESPONSIBILITIES:** + Will ... Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin. **Description** The IT Service Desk Analyst II provides customer support for IT related… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
- Lilly (Indianapolis, IN)
- …model is at the heart of delivering exceptional IT services globally. As our Indy based ** Service Desk Shift Lead** , you will play a pivotal role in managing ... tools, scripts, and technology releases. **Reporting & Continuous Improvement** + Analyze service desk trends to identify training needs and process improvement… more
- Corning Incorporated (Painted Post, NY)
- …500 companies and other large organizations across the world. Job Title: **IT Service Desk Agent** **Position Details:** + **Location: 21 Lynn Morse Drive; ... interests of the company. Perform as part of the Service Desk (SD) team, serving as a...Corning IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. + Execute Knowledge Base… more
- US Tech Solutions (Painted Post, NY)
- …systems in serving the operational interests of the company. + Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user ... all IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management. + Execute Knowledge Base...A minimum of 2 year of IT Helpdesk or Service Desk experience. **About US Tech Solutions:**… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing ... developing the organization's perception with the customer through exceptional customer service . Candidates must be energetic and focused with a strong motivation… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- Raymond James Financial, Inc. (Southfield, MI)
- …Takes part in a rotating on-call schedule during overnight hours - starting when the queue closes in the evening and ending when it reopens in the morning. No ... regular business hour **Job Summary:** With the goal of providing superior service and first contact resolution, this role delivers front-line technical support to… more