- Resideo (Aurora, IL)
- …the one for you! Resideo is seeking need for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. ... the prospect of leading migration to a cutting-edge CCaaS platform ? How about helping to shape the way Resideo...on being the subject matter expert of our CCaaS ( Contact Center as a Service) application. This… more
- J&J Family of Companies (Raritan, NJ)
- …& Johnson is recruiting for a Manager, Contact Center Enterprise Platform that will report directly to the Senior Manager, Johnson and Johnson Technology ... be located in Raritan, New Jersey. This pivotal role involves shaping the Contact Center service offering, driving innovation, leading delivery and ensuring… more
- OneMain Financial (New York, NY)
- …is responsible for defining and executing the product roadmap for the organization's enterprise contact center platform . This role will drive the development ... the product vision, strategy, and roadmap for the enterprise contact center platform , aligning with...to lead and mentor high-performing teams. Experience working with senior leadership and across departments to influence strategy and… more
- Abbott (Alameda, CA)
- …female executives, and scientists. **The Opportunity** We are seeking a motivated, customer-focused ** Senior Contact Center Engineer** to join our growing ... maintenance, and assist with the implementation of the Five9 cloud-based contact center platform . You'll collaborate with team members, business partners,… more
- Stanford Health Care (Newark, CA)
- …a Service) solutions. * Experience in designing, configuring, implementing, and supporting CCaaS platform ( Contact Center as a Service). * Strong ... an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will...an excellent Patient / Customer Experience leveraging a CCaaS platform . * Experience working in environments with high availability… more
- Walmart (Bentonville, AR)
- …analytics, quality monitoring, and omnichannel enablement. + Ensure seamless integration of the contact center platform with enterprise systems such as ... the strategy and evolution of our Contact Center as a Service (CCaaS) platform . This...AI-assisted engagement. + Stay ahead of trends in **cloud contact center , speech analytics, workforce… more
- Love's Travel Stops & Country Stores (Oklahoma City, OK)
- …Functions:** + Architect and deploy customer solutions using advanced Contact Center , Self-service bot, and Communications Platform as a Service (SMS, ... and AX). + Implement and manage agentic AI-powered voice recognition , speech analytics, and natural language processing...and SMS. + Familiarity with Cisco's Contact Center as a Service (CCaaS) platform aka… more
- ABBTECH Professional Resources, Inc. (VA)
- …Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations. + Contact Center solutions experience ... Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/ speech recognition . + Experience in recruiting and training contact … more
- Techtronic Industries North America, Inc. (Menomonee Falls, WI)
- **Job Description:** ** Sr Platform Engineer Oracle Demand and Supply Planning** **INNOVATE without boundaries!** At Milwaukee Tool we firmly believe that our ... it happen. **Your Role on Our Team:** As a Platform Engineer for the Oracle Platform Demand...savings plan . Education assistance . On-site wellness, fitness center , food, and coffee service . And many more,… more
- Walmart (Sunnyvale, CA)
- …of Sr . Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative Machine Learning and ... of designing and deploying Walmart's next-generation Contact Center as a Service (CCaaS) platform . Our...people leadership role, you will report directly to the Sr . Director of Engineering and GenAI. You will be… more