- General Dynamics Information Technology (Washington, DC)
- …an Impact:** + Provide technical support of Windows server systems, performing Tier II and Tier III administration, troubleshooting, and root-cause-analysis ... activities + Perform system administration duties and function + Monitor, manage, and maintain pre-production and production environments, and respond to system alerts + Respond to assigned tasks, incidents, and service requests + Plan, design, and deploy… more
- General Dynamics Information Technology (AL)
- …Required:** Yes **Job Description:** Computer OperatorII GDIT is seeking a Computer Operator II/ Tier II Help Desk Technician to support the Information ... first point of contact after the Army Enterprise Service Desk ( Tier 1), addressing incidents and service...networking issues. Assist computer users and organizations. Provide technical help directly to computer users. **How a Computer Operator… more
- BAE Systems (Washington, DC)
- …Help Desk Lead will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (eg, Tier I ... (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset...(advanced hardware and software break/fix)), and Asset Management. The Help Desk Lead shall lead a team… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 37156 **Summary** **VIP Help Desk Senior (Class)**...level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II ... to ensure seamless and reliable client-side support. The **VIP Help Desk Senior (Class)** serves...degree + 5+ years of experience in an IT support/ help desk role with Tier … more
- Koniag Government Services (Washington, DC)
- …but are not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I ... LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...(phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix), and Asset… more
- NuAxis Innovations (Washington, DC)
- …The Help Desk Lead will provide overall management support and coordination for Help Desk services across Tier I (phone/email), Tier II (on-site ... ** Help Desk Lead** Location **Washington, DC**...and satisfaction programs. + Deliver presentations and reporting to senior officials. + Manage manpower utilization, training, and team… more
- CACI International (Arlington, VA)
- Sr . Customer Support Specialist Job Category: Information Technology Time Type:...The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to ... overall Tier II team and directly manage Tier II help desk professionals....Tier III) support as appropriate and partner with senior functional resources and developers to resolve problems. +… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk ... 2. * Act as a member of the Tier 1 Help Desk , providing...presentation skills. Ability to effectively communicate and engage with senior -level management and clients. * Experience with setting priorities… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1...3 to 5 years in IT support or related help desk environments * Education: High School… more
- BAE Systems (Saratoga Springs, UT)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem...state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition… more