- Cognizant (Bridgewater, NJ)
- **Job Title:** Sr . Genesys Cloud Architect...2025 **About the Role** We are looking for a ** Senior Genesys Cloud Architect** to ... role is ideal for a seasoned architect with deep expertise in **Google CCAI Platform** , ** Genesys Cloud ** , and **Amazon Connect** . You will play a key role in… more
- M&T Bank (Buffalo, NY)
- …for onsite and in person collaboration the other three days._ **_Extensive experience with Genesys Cloud CX is required for this role._** Overview: Provides ... Genesys Cloud CX & Omni-channel solution designs,...in completing projects within schedules. The position interacts with senior management, other technology personnel, clients and… more
- Access Dubuque (Dubuque, IA)
- …required. Experience with workforce optimization software (ie, Aspect, Verint/Blue Pumpkin, IEX, Genesys Cloud ), ACD technology (ie, Avaya, Cisco) and ... to influence, negotiate, and escalate unresolved problems or questions + Strong technology literacy skills to assist in the understanding of systemic architectural… more
- Amazon (Chicago, IL)
- …or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with ... You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.… more
- Sprinklr (SC)
- …+ Experience with at least one major service platform (eg, Salesforce Service Cloud , NICE, Genesys , Zendesk). + Proven experience leading multi-year service ... partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and… more
- Fiserv (Alpharetta, GA)
- …to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Senior Cloud Data Engineer **What does a successful Senior Cloud ... organization. + Undertake conversion projects from in-house applications to cloud native technology applications for Contact Service... native technology applications for Contact Service Technology . + You will work with senior … more
- AIG (Jersey City, NJ)
- …Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud ). + Develops high and low level contact center design ... help customers to manage risk. Join us as a Senior Contact Center Engineer to play your part in...center delivery, integration, and support. + Strong experience of Genesys Cloud . + Prior experience of Avaya… more
- TEKsystems (Brooklyn, NY)
- …Minimum of 4 years of deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience ... in support of enterprise call center applications - Experience integrating Genesys -Pure- Cloud with different CRM Applications - Experience working with… more
- Walgreens (Deerfield, IL)
- …information is available at www.walgreensbootsalliance.com. **Job ID:** 1604358BR **Title:** Senior Cyber Security Engineer II (Customer Engagement Technology ) ... **Job Description:** **Job Summary** Protect Customer Engagement Technology (CET) organization's systems, networks, and data from...that include but not limited to Contact Center Platforms, Genesys , IVRs, Chat VA, 2 Way SMS, CPM, Salesforce… more
- Qualtrics (Seattle, WA)
- …( Genesys , NICE, Twilio, Avaya, Cisco, etc.).Experience working with Cloud -based or On-prem Contact Center infrastructure, including: CCaaS platforms, Workforce ... Join over 5,000 people across the globe who think that's work worth doing. ** Senior Product Manager- (Omnichannel Analytics - Voice & Contact Center Data)** **Why We… more