- Travelers Insurance Company (Hartford, CT)
- …+ Provide strategic direction and support to field teams, acting as a senior advisor , to ensure consistent application of CX best practices. Triage and respond ... may manage others. This role combines strategic oversight of CX programs with tactical implementation of best practices across...Do?** + Drive, plan, and deliver the Experience Management strategy and vision across the function. + Accountable for… more
- Zoom (Hartford, CT)
- …Responsibilities: + Serve for North America and LATAM as the pre-sales CX channel Partner trusted advisor ; translating technical and business requirements ... talented Partner Consulting Solution Engineer with deep specialized experience in Customer Experience ( CX ). Do you have a passion for working with Partners? Do you… more
- Concentrix (Salt Lake City, UT)
- …featuring SMEs from multiple practices and disciplines of the company. Acts as an advisor and coach internally to develop win strategy through to close plan. ... qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate ...client's industry sector. - Develops and executes the sales strategy across all appropriate levels of the target client… more
- Cognizant (Irving, TX)
- …a highly skilled **Google CES 2.0 Lead / Solutions Architect** to spearhead strategy , design, and delivery of **Google Cloud's Customer Engagement Suite (CES 2.0)** ... modernize customer service using Google Cloud's AI-powered tools- **CCAI (Dialogflow CX , Agent Assist, CCAI Insights)** -integrated with CRMs (eg, Salesforce), CCaaS… more
- Sprinklr (MA)
- …platforms, and analytics stacks. + Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. + PMP or ... strategic technical relationship with Sprinklr's enterprise customers in customer service, CX , and contact center operations. You will drive the successful adoption… more
- SAP (Houston, TX)
- …Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics , Automation and AI. BTP CSM's work with the most cutting-edge and ... Business Technology Platform investment. You will be the technical trusted advisor "Cloud Solution Architect" through providing "To-Be" State Architecture workshops,… more
- TTEC (Englewood, CO)
- …play a crucial role in evaluating risk and formulating the internal audit strategy . You will oversee internal audits to ensure TTEC operates with integrity, ... You'll:** * Strategic Leadership: Develop and implement a comprehensive internal audit strategy that aligns with TTEC's organizational goals and risk profile. *… more
- Baylor Scott & White Health (Honolulu, HI)
- …Designer 3 will collaborate with research, service design, content design, engineering, analytics , product managers, and CX leadership. They help solve digital ... direction to improve the experience. Serve as a key advisor across product teams. Build alliances and help teams...with product managers, engineers, QA, and designers. Facilitate research, strategy , ideation, design, and testing of new product or… more
- Mass Markets (MO)
- …our sales organization. The SVP will oversee all aspects of sales strategy , business development, and revenue generation, ensuring alignment with the company's ... Key Responsibilities: + Strategic Vision:Define and implement a forward-looking sales strategy to meet and exceed revenue and market share objectives. +… more
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