- EY (Philadelphia, PA)
- …working world. Position Overview: We are seeking an experienced Associate Director to lead our Telephony Services team, consisting of Product Managers, ... SLA Performance Monitoring: Establish and monitor SLAs for telephony services , ensuring high levels of service availability and performance. Implement… more
- Eisai, Inc (Nutley, NJ)
- …plan for their assigned therapeutic area. Utilize scientific expertise to lead the development and maintenance of medical information resources for assigned ... plans for assigned products, including implementing performance improvement activities, service quality monitoring, and tracking and reporting of metrics. Serve… more
- WSP USA (Minneapolis, MN)
- …signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including ... search for a full time Building Technology Systems - Lead Consultant for our Orlando, Minneapolis or NY office....Design experience related to Electronic Security Systems and Data Network/Wi-Fi/ Telephony . Audiovisual, DAS and/or is a plus but not… more
- Concentrix (Phoenix, AZ)
- …operations, routing strategies, and multi-channel engagement using Microsoft's Customer Service and Omnichannel capabilities. Responsibilities Lead workshops ... Home (https://jobs.concentrix.com/) "Job Details Dynamics 365 Customer Service & Omnichannel Consultant Information Technology Other Location United States Of… more
- JPMorgan Chase (Columbus, OH)
- …channels and products. As a Quant Analytics Senior Associate, within our Service Product Analytics Team, you will be responsible for deriving insights about ... our customers' journey across Service Operation by developing and implementing innovative strategies and...as Strategic and Analytics teams. Job Responsibilities: Support and lead partnerships with key Area Product Owners and Product… more
- Insight Global (Cary, NC)
- …Description A client of Insight Global is looking for a Product Owner who will lead the strategy and delivery of IVR and IVA solutions within their global contact ... The ideal candidate will have deep knowledge of IVR and telephony technologies-including dialogue design tools, chatbots, text-to-speech, speech recognition, and… more
- Comcast (Philadelphia, PA)
- …Understand UCaaS, CPaaS, Hosted PBX, IVR, Call Center, Contact Center, and traditional telephony services (SIP, VoIP, PSTN), and how these solutions interact ... provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has...and one of the fastest growing providers of Ethernet services . Job Summary Responsible for managing the pricing, packaging… more
- Eversource Energy (Westwood, MA)
- …customers enjoy a top tier customer experience by leading our Customer Service Representatives in providing world class service . Ensures compliance with ... is responsible for the complete development of Eversource Customer Service Representatives through coaching and evaluative performance feedback, which maximizes… more
- UNIVERSAL Technologies, LLC (Brooklyn, NY)
- …fluently with partner organizations across technical and troubleshooting engagements. SCOPE OF SERVICES NG911 Telephony SME Responsibilities + Manage and oversee ... NY, active LinkedIn profiles preferred. The right candidate will provide specialized telephony , call routing, and Next Generation 9-1-1 expertise to support major… more
- Lilly (Indianapolis, IN)
- …taking an active role in learning the business and understanding requirements for voice services + ** Lead innovation in telephony ** - Leverage Microsoft ... a Global Scale** Are you a strategic thinker and telephony expert ready to lead the next...diploma/GED and 7 + years of IT experience with telephony /voice services + 5+ years of IT… more
