• Applied Research Associates, Inc. (Raleigh, NC)
    …freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying ... within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** +...such as Jira, ServiceNow, or similar + Strong troubleshooting, customer service , and communication skills + Interest… more
    DirectEmployers Association (10/22/25)
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  • iconectiv (Bridgewater, NJ)
    …critical business applications while providing outstanding customer service to our tier 1 customer . This person must demonstrate very good technical ... in customer 's data center in USA. Strong Customer service , strong technical and troubleshooting skills...resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME… more
    DirectEmployers Association (09/27/25)
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  • CyrusOne (Totowa, NJ)
    …email and web ticket inquiries within 15 minutes of receipt + Provides superior customer service to all customers + Effectively coordinates and communicates with ... + **2pm - 2am** + Weekly rotation: + **Week 1 :** Thursday, Friday Saturday, Sunday + **Week 2:** Friday,...issues pertaining to network and server communications. + Strong customer service skills, technical aptitude and attention… more
    DirectEmployers Association (10/31/25)
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  • COOLSOFT (Colonial Heights, VA)
    …to Tier 1 & 2 support requests. - Provides exceptional customer service . - Communicates effectively with teammates and customers of varying levels of ... Architect Job location in South Chesterfield, VA Skills required Helpdesk Support, Customer Service , Server Hardware, Hands On Development Microsoft Office Open… more
    DirectEmployers Association (10/29/25)
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  • Revelyst (San Diego, CA)
    … Support Agent** to join the Revelyst Golf & Technology platform team. As a Tier 1 Customer Support Agent you provide the initial Technical Support ... and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This...required for further assistance. This position reports to the ** Customer Technical Support Supervisor** . **As the Customer… more
    DirectEmployers Association (08/08/25)
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  • NuAxis Innovations (Washington, DC)
    …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... support may require local travel + Intercept and manage customer IT service requests via telephone, fax,...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
    DirectEmployers Association (09/10/25)
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  • Red River (Chantilly, VA)
    …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for...developing the organization's perception with existing customers through exceptional customer service . **This role operates on the… more
    DirectEmployers Association (10/23/25)
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  • Towne Park (Kissimmee, FL)
    …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... the ability to positively move the metrics for forecasting, productivity, claims, customer service , and turnover + Manages scheduling, overtime for associates… more
    DirectEmployers Association (10/31/25)
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  • Ralliant (Fairport, NY)
    …be required + Ability to evaluate problems and propose solutions **Qualifications** + Minimum 1 year of related customer service experience + Associate's ... **Role and Location** + **Role** : Customer Success Specialist + **Location** : Fairport **Benefits**...and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls,… more
    DirectEmployers Association (10/15/25)
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  • Everon (Wall Township, NJ)
    …state and local codes. + Requires 50% to 75% proficiency in Everon Commercial's Tier 1 product offerings.? **Work Environment:** + The employee is occasionally ... Summary:** The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment.… more
    DirectEmployers Association (10/31/25)
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