- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands ... to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation. Manage… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
- Leidos (Odenton, MD)
- …via phone, email, Teams messages, and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- BEAT LLC (San Antonio, TX)
- …reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Leidos (Lorton, VA)
- …and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services ... limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach...Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including… more
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