• Tier 1 .5 Service Desk…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
    ASM Research, An Accenture Federal Services Company (10/25/25)
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  • Tier 1 Service Desk…

    Insight Global (Boston, MA)
    …looking for Service Desk Analysts to join their fully remote 365, 24x7 Level 1 Service Desk for roughly 3000+ end users. This role is primarily a ... Skills and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst ( 1 -2 years) - Proven expertise with positive customer … more
    Insight Global (01/14/26)
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  • Tier 1 Service Desk…

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (12/10/25)
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  • Service Desk Agent - Tier 2

    ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
    …This role is stationed at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call ... The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role… more
    ASM Research, An Accenture Federal Services Company (12/10/25)
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  • C4ps-2510 Tier I Help Desk - JANUARY

    C4 Planning Solutions, LLC (Camp Pendleton North, CA)
    …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
    C4 Planning Solutions, LLC (01/10/26)
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  • Service Desk Manager

    GovCIO (Charleston, WV)
    …travel may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all ... The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This… more
    GovCIO (01/09/26)
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  • Service Desk Manager

    Insight Global (Mayfield Heights, OH)
    …team altogether. This person will be responsible for coaching, developing, and general oversight of the Tier 1 Service Desk . The team will be receiving ... Job Description Insight Global is looking for a Service Desk Manager to work for...is going to be managing a global team of Tier 1 support. They will be responsible… more
    Insight Global (01/15/26)
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  • Service Desk Technician

    Parsons Corporation (Colorado Springs, CO)
    …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
    Parsons Corporation (11/13/25)
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  • Tier 1 Support Analyst

    Insight Global (Sunrise, FL)
    Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
    Insight Global (10/30/25)
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  • Service Desk Analyst Tier…

    Beth Israel Lahey Health (Charlestown, MA)
    …its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer ... not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across… more
    Beth Israel Lahey Health (12/16/25)
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