• Applied Research Associates, Inc. (San Antonio, TX)
    …of passion, freedom, service and growth. If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
    DirectEmployers Association (10/22/25)
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  • iconectiv (Bridgewater, NJ)
    …. Follow us on X and Linkedln. **Responsibilities:** iconectiv is seeking a Tier 2 Production Support/Ops Engineer. This is a production support role, ... protocols. The incumbent in this position will provide end user support of applications and iconectiv product that is...stage of escalation for Incidents. + Responsible for managing Tier 2 incident responses and resolutions. +… more
    DirectEmployers Association (09/27/25)
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  • Applied Research Associates, Inc. (Raleigh, NC)
    …(SOPs) for task execution, issue documentation, and escalation. + Collaborate with Tier 2 /3 personnel to resolve cross-domain incidents. + Maintain accurate ... defined Service Level Agreements (SLAs). + Provision and manage user accounts, including email setup, RSA token registration, and...environments + 0- 2 years of experience in Tier 1 or Tier 2 … more
    DirectEmployers Association (10/22/25)
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  • ITG Brands (Greensboro, NC)
    …which drives our success. **What You Will Do** - JOB SUMMARY Serve as a Tier - 2 support point of contact for end user . Works beyond routine nature of tasks to ... Service Delivery Analyst 2 - 3rd shift **Location** North Carolina **City**...security protocols. + Participates in the design of end user computer images and maintenance process to… more
    DirectEmployers Association (10/14/25)
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  • CBRE Government and Defense Services (Mclean, VA)
    …an Enterprise Asset Management (EAM) Support Specialist to ensure operation, support and user enablement of our Maximo EAM system and related applications. This role ... bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application issues, and delivering basic user … more
    DirectEmployers Association (09/10/25)
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  • NuAxis Innovations (Washington, DC)
    …Must contribute to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving complex issues, however, under situations ... requiring increased workforce at Tier I, such as surges...purposes and other administrative duties as needed + Support computer and peripheral moves for customers moving offices or… more
    DirectEmployers Association (09/10/25)
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  • Wheeler Machinery (Salt Lake City, UT)
    …within the Technical Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal ... and supporting distributed systems, encompassing a wide array of end- user equipment, core infrastructure (servers, networking, firewalls), Microsoft and virtualized… more
    DirectEmployers Association (08/27/25)
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  • COOLSOFT (Hartford, CT)
    …Resident and local to CT. Description: The agency needs the service of 2 , HANDS ON, Quality Assurance Automated Tester. The specific focus of this candidate ... the component interactions, and interfaces (including with the environment, especially the user ), and the technologies and resources to be used in the design.… more
    DirectEmployers Association (10/28/25)
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  • Epsilon, Inc (Washington, DC)
    …of technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for client/ user support. + ... and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
    DirectEmployers Association (09/25/25)
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  • Red River (Lexington, MA)
    …a Team Lead with an active Secret clearance to join our team! The Team Lead ( Tier 2 ) is a strong service desk engineer, primarily responsible for working on a ... assigning tickets, and assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work onsite in our Chantilly… more
    DirectEmployers Association (10/16/25)
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