- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …If you are looking for a career as a Tier 2 Cloud Support agent and you...Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role ... long-term supportability through documentation, scripting, and adherence to escalation protocols. ** Tier 2 Cloud Support Position Requirements:** + **Must be… more
- Red River (Chantilly, VA)
- …responsible for handling technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible for ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...Position Tasks:** + Accept customer calls/alerts and escalate to Tier 2 team members as needed withinspecified… more
- Epsilon, Inc (Greenville, SC)
- …issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management ... the last two years. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this...least three (3) years of leadership experience in a help desk or call center environment. +… more
- Home Depot (Atlanta, GA)
- …prioritizes incoming help requests via phone, tickets and remote support ( desk -side as needed) in a courteous manner; escalates accordingly + Monitors system ... (SMTP, POP), Active Directory, and Citrix Servers + Experience providing Tier 1- 2 support for store and non-store technologies (eg, registers, scanners, network… more
- Epsilon, Inc (Alexandria, VA)
- …+ Minimum of six (6) years of work experience in the computer field, with a minimum of two ( 2 ) years in a help - desk area, and two ( 2 ) years at a ... issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with account/access management… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts...business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI… more
- CBRE Government and Defense Services (Mclean, VA)
- …related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application ... guides, quick reference materials, and video tutorials. **Experience:** + 2 + years help desk operations...This role bridges technical administration with frontline support, offering Tier 1 help desk assistance,… more
- Mom's Meals (Des Moines, IA)
- …position focuses on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. This position will work hours ... with customers, regardless of technical challenges + Respond to help desk tickets, emails, and phone calls...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
- NuAxis Innovations (Washington, DC)
- …(ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or hardware issues that arise during an ... Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics and… more
