- Cardinal Health (San Diego, CA)
- …as an escalation point for unresolved incidents from the Level 1 (frontline) support team. + Provide in-depth troubleshooting and resolution for issues including: + ... Create and maintain technical documentation, including knowledge base articles for Level 1 support . + Provide mentoring and guidance to Level 1 staff to improve… more
- TEKsystems (Raleigh, NC)
- …and Responsibilities: * Minimum of 5 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues/Outages/End User ... 1 support in diagnosing and resolving LAN-related problems. * Provide Tier 2 support for LAN-related incidents and service requests escalated from … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- Insight Global (Scottsdale, AZ)
- …Description A client of Insight Global's is looking for a Tier 2 Desktop Support Analyst to join their team in Scottsdale, AZ. This primary ... of service desk or desktop support * Experience operating at a Tier 2 level (tickets are being escalated to them) * Active Directory experience (add/remove… more
- Boston University (Boston, MA)
- …user acceptance testing, and handles tier 1 and tier 2 system support . The Business Analyst supports the Award Maintenance team, with the processing ... Grade 49 **Position Type** Full-Time/Regular This is a temporary ( 2 years) training position to assist with the implementation...during the implementation of the Huron system. The Business Analyst is responsible for the functional support … more
- Toyota (Plano, TX)
- …The Lexus Consumer Marketing Department is looking for a passionate and highly motivated Tier 2 Media Senior Analyst . This role is primarily responsible ... all tiers. Additionally, the role will serve as the Tier 2 media lead, with a particular...media efficiency and effectiveness. **What you'll be doing** + Support cross- tier coordination strategy development and implementation… more
- General Dynamics Information Technology (St. Louis, MO)
- …**Experience:** 8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 ... handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 2 services will be under the direct control of, and take direction… more
- Guidehouse (Washington, DC)
- …Ability to Obtain Public Trust **What You Will Do** **:** A SailPoint IdentityIQ (IIQ) Senior Analyst & Tier 2 Specialist plays a critical role in bridging ... understand identity and access management (IAM) needs as well as during Tier 2 troubleshooting process. + Support upgrades, maintenance and release windows… more
- Robert Half Technology (Nashville, TN)
- …+ Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical ... currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support ...Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support … more
- Robert Half Technology (Nashville, TN)
- …Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , you ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
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