- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,… more
- US Bank (Charlotte, NC)
- …Friday (9am-5pm EST)._ **Daily Responsibilities:** + Technical Subject Matter Expert: Provide Tier 2 agents with mentor support when dealing with a difficult ... you excel at-all from Day One. **Job Description** The Tier 3 team is focused on improving...a resource to provide a broad range of advanced technical support to the customer success team… more
- CACI International (Sterling, VA)
- …optimize CAN/LAN network architectures, ensuring high availability, scalability, and performance. + Provide Tier 3 technical support for CAN/LAN ... Local * * * **The Opportunity:** CACI is seeking a CAN/WAN Network Tier 3 to provide support for implementation, troubleshooting and maintenance of IT… more
- Robert Half Technology (Nashville, TN)
- …organization's evolving needs. Requirements Qualifications: + Extensive experience in a Tier 3 helpdesk or advanced technical support role is essential. ... Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support...Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as… more
- Microsoft Corporation (Redmond, WA)
- … experience working with large-scale cloud or distributed systems. + Experience with customer-facing tier 3 technical support or within a software ... **Overview** Make Bing Ads Technical Support at Microsoft Advertising part...to markets globally. Create process or troubleshooting documentation for Tier 1 and Tier 2 support… more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams. + Support the ... The Manager , Assisted Tax Preparation within the Product Support & Insights Team champion s our clients and...Preparation you will report to the Director of Product Support & Insights and set the support … more
- H&R Block (MO)
- …to product teams to improve the user experience . Own the relationship and feedback system with Tier 3 technical support teams + Support the delivery ... The Program Manager - Financial Services within the Product Support & Insights Team champion s our clients and...differentiator of our value proposition . As the Product Support Manage r - Financial Services you will report… more
- IT Concepts (Mclean, VA)
- …compliance requirements, and commitment to an excellent user experience. Responsibilities: Tier 3 Escalation & Advanced Technical Support : + Serve as the ... growth as the organization evolves. This role combines hands-on Tier 3 technical work, operational...Support , Systems Engineering, Cloud, or similar). + Demonstrated Tier 3 support proficiency and… more
- Kimber Mfg., Inc. (Troy, AL)
- …the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES + Provide Tier 2/ Tier 3 technical support for escalated helpdesk tickets, ... technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure,… more
- Ithaca College (Ithaca, NY)
- …Fusion Cloud HR and Finance applications. * Provide Tier 2 and Tier 3 technical support by resolving configuration, security, workflow, data load, ... Engineer (Level 1) is a key member of the College Applications Technical Services (CATS) team within Information Technology & Analytics (IT&A). This position… more