- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- Leidos (Washington, DC)
- **Description** Looking for an exciting opportunity with 1901 Group as a Help Desk Agent ? 1901 Group (A Leidos Company) has an exciting Tier II agent - ... ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical...NCCC and FEMA Corps members (call center, email, and self- service ), Microsoft 365 subscription management, computer labs, and approximate… more
- Randstad US (Los Angeles, CA)
- service desk agent ii....higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for ... MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS per schedule The Service Desk Agent II is responsible for supporting inbound tickets and phone calls… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- SAIC (TN)
- **Description** The Service Desk (ESD) Analyst is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, ... out of Quantico Virginia + Responsible for troubleshooting of tickets to quickly resolve Tier 1/2 issues for end users of DCSA's internal infrastructure as well as… more
- Service Source (Newport News, VA)
- …will be rated on the Annual Performance Review. + Perform a variety of help desk services including tier 0 administrative work and tier 1 customer ... + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports of assistance. + Follow… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- CACI International (Oklahoma City, OK)
- …This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting technical ... innovative fast-paced highly technical IT team as a Help Desk Agent in support of the EITaaS...to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts**… more
- TEKsystems (Winter Park, FL)
- …of end-users and navigating difficult conversations. Skills: Customer support, Customer service , Troubleshooting, Active directory, Help desk support, Customer ... Description: - Job Responsibilities Summary: Technical Support Tier 1 Support Specialists are responsible for providing...service skills, Windows, apple ios, Help desk , Call center, Microsoft, Technical support Top Skills Details:… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more