• Verint Workforce Management…

    Insight Global (Windsor Mill, MD)
    …with supporting Call Center Applications such as AWS Connect or Genesys. * Experience in workforce management tools including Verint Open CCaaS Platform. * * ... to streamline steps. * Responsible for all activities associated with Workforce Management resource and schedule calculation, monitoring and evaluation.… more
    Insight Global (09/09/25)
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  • Sr. Analyst

    Verint Systems, Inc. (Harrisburg, PA)
    …more at www. verint .com. **Overview of Job Function:** The Sr. Client Analyst is responsible for survey design, data evaluation, and development of in-depth ... At Verint , we believe customer engagement is the core...to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators… more
    Verint Systems, Inc. (08/22/25)
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  • Workforce Management Analyst…

    Disabled Veteran Solutions (Erie, PA)
    2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time ... the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support...+ Proficiency in WFM tools such as NICE IEX, Verint , Genesys, or similar platforms. + Strong analytical skills… more
    Disabled Veteran Solutions (08/27/25)
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  • Senior Workforce Management…

    Prime Therapeutics (Indianapolis, IN)
    …fuels our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The ... Senior Workforce Planning Analyst is responsible for analyzing,...production, call center or pharmacy environment + Experience with Workforce planning software (IEX, VERINT , NICE) +… more
    Prime Therapeutics (09/09/25)
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  • Workforce Analyst - FPA Access…

    Mount Sinai Health System (New York, NY)
    **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... are in the right place at the right time. Workforce Analyst will also identify gaps and...experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume… more
    Mount Sinai Health System (06/14/25)
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  • Senior Fraud and Risk Analyst

    Intuit (Atlanta, GA)
    **Overview** We are seeking a ** Workforce Management (WFM) & Capacity Planning Analyst ** to help drive the operational efficiency and service excellence of ... Engineering** , or a related field. + **3-5+ years of experience** in ** workforce management , capacity planning, operations analytics** , or similar roles. +… more
    Intuit (08/09/25)
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  • Forecasting Analyst

    Oura (San Francisco, CA)
    …you on our team if you have: + 8+ years of experience in workforce management , volume forecasting, and headcount planning in a multi-channel, multi-skill, ... and our community every day. The Member Experience (MX) Forecasting Analyst demonstrates expertise in demand forecasting, headcount planning, and resource allocation… more
    Oura (09/10/25)
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  • Cloud Contact Center Analyst

    Leidos (Baltimore, MD)
    …supporting Call Center Applications such as AWS Connect or Genesys. + Experience in workforce management tools including Verint Open CCaaS Platform. **HOW TO ... applications such as Amazon Connect and Genesys. Experience in utilizing workforce management tools to optimize staffing and scheduling. This role is crucial… more
    Leidos (08/10/25)
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  • Contact Center Workforce Planning Associate…

    Duquesne Light Company (Pittsburgh, PA)
    …The analyst will lead efforts to enhance, implement, and document Workforce Management (WFM) processes, ensuring alignment with industry best practices. By ... tools such as Genesys Cloud, NICE CXone, Five9, or Verint to manage and optimize workforce operations,...experience through proactive solutions. + **Forecast Staffing Requirements:** Use Workforce Management software to model and project… more
    Duquesne Light Company (09/10/25)
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  • Manager, Consumer Support Services

    Mastercard (O'Fallon, MO)
    …Basic understanding of Server Management BROADENING EXPERIENCES * At least 10-years Workforce Management experience preferred using ( Verint , EWFM, IEX or ... Management Consumer Support Services Manager, Real Time Management / Workforce Management Career...Responsible for Coaching and Training of the Real Time Analyst team * Responsible for Scheduling the Real Time… more
    Mastercard (07/24/25)
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