- Deloitte (Cincinnati, OH)
- UKG Pro WFM Solution Architect Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy & ... this role ends on 12/31/25. Work you'll do: As a UKG Pro WFM Implementation Solution Architect , you should expect to be involved in the following: + Implement… more
- Robert Half Technology (Las Vegas, NV)
- Description We are looking for an experienced Workforce Management Architect to join our team on a long-term contract to hire basis in Las Vegas, Nevada. This role ... involves designing and implementing cutting-edge HR systems architecture that integrates multiple SaaS platforms, ensuring scalability and security while optimizing workforce scheduling and labor forecasting. The ideal candidate will bring technical expertise… more
- Amazon (Arlington, VA)
- …customer facing resources - 5+ years of experience building integrations across WFM , CRM, and contact center solutions or experience with communications protocols ... and APIs such as WebRTC and SIP or similar CCaaS technology Preferred Qualifications - Experience developing solutions and passion for hands-on experience with scripting/coding (eg python, java, c#, .NET, or Node.js) - History of successful technical… more
- RGP (Houston, TX)
- …seeking a Solution Architecture Consultant to design and govern a global Workforce Management ( WFM ) ecosystem for a major oil and gas client. This role will define ... and SAP S/4HANA. This individual will serve as both a strategic architect and a functional expert- balancing hands-on technical depth with an ability… more
- Community Health Systems (Franklin, TN)
- **Job Summary** The Solution Architect , UKG role provides overall direction, guidance, definition and facilitation for the development of current and future ... meet company needs, goals, and strategic direction. The Solution Architect , UKG will be working directly with various engineering...a recognized expert in UKG Dimensions or UKG Pro WFM , especially across modules such as Timekeeper (time clock),… more
- General Dynamics Information Technology (Fairfax, VA)
- …Operations **Skills:** Genesys Cloud AI,Interactive Voice Response (IVR),Workforce Management ( WFM ) **Experience:** 3 + years of related experience **Job ... Seize your opportunity to make a personal impact as a Genesys Cloud Architect Subject Matter Expert (SME) supporting the United States Postal Service. GDIT is… more
- Amazon (Arlington, VA)
- …AWS - Capture and share best-practice knowledge amongst the AWS solutions architect community - Author or otherwise contribute to AWS customer-facing publications ... degree preferred or equivalent work experience - Experience building integrations across WFM , CRM, and contact center solutions Preferred Qualifications - 5+ years… more
- Capgemini (New York, NY)
- …multichannel self-service IVR and OmniChannel Routing solutions using Genesys Cloud CX Architect . + Build and maintain applications across Voice, SMS, Email, Chat, ... technologies from vendors like Amazon, Genesys, and Nuance. + Utilize Genesys AI, WFM , Reporting, and Analytics tools to enhance solution performance. + Work in… more
- Capgemini (New York, NY)
- …Non-Voice applications including Chat, SMS, Email, and Bots using Genesys Cloud CX Architect . + Develop and integrate third-party services such as AWS Lambda, Lex, ... like Amazon, Genesys, and Nuance. + Leverage Genesys Developer APIs for WFM , Reporting, and Analytics. + Work across complex development environments and multiple… more
- MetLife (Cary, NC)
- …maintain Genesys Cloud CX solutions including call routing, call recording, Architect , Integrations, Analytics, IVR/IVA and knowledgeable on digital channels. * ... Genesys Cloud Monitoring, Nexthink, etc. * Configure and optimize Genesys Architect workflows, queues, and routing strategies. * Troubleshoot and resolve incidents,… more
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