- Public Storage (Plano, TX)
- …and adherence to schedules. Primary Responsibilities: + Lead the end-to-end Workforce Management ( WFM ) processes including short-term forecasting, ... metrics. + Provide daily supervision, performance feedback, and professional development to Workforce Management ( WFM ) team members and vendor real-time… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... and scheduling plans meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact center. + Oversees… more
- Portland General Electric (Tualatin, OR)
- …research and analysis to and develop schedule forecasting; tracks and records in the workforce management ( WFM ) system customer contact center staff changes; ... clean energy solutions that are also affordable and accessible to all. ** Workforce Management Specialist** **Job Function** Workforce Management… more
- Walmart (Bentonville, AR)
- …analyze trends, manage WFM projects, and implement best practices in workforce management ensuring efficient operations and delivering best in class service. ... **Position Summary ** The WFM Manager partners with operational stakeholders and providers...you'll do:** + Lead the development and execution of workforce management strategies, including forecasting, labor planning,… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- AssistRx (Overland Park, KS)
- …other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, ... dashboards, reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and… more
- Duquesne Light Company (Pittsburgh, PA)
- …and activities. The analyst will lead efforts to enhance, implement, and document Workforce Management ( WFM ) processes, ensuring alignment with industry best ... analyze call drivers and optimize customer experience through proactive solutions. + ** Forecast Staffing Requirements:** Use Workforce Management software to… more
- Mount Sinai Health System (New York, NY)
- …combination of equivalent work experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume Access Center + 2+ ... **Job Description** The Workforce Analyst will analyze historical and real time...and accuracy of data 2. Prepare monthly reports for management team 3. Assist with the forecast … more
- UGI Corporation (King Of Prussia, PA)
- CES Workforce Management Analyst Location: King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 27122 ... Hybrid - 3 days in office, 2 days remote Job Summary: The Workforce Management Analyst ensures Customer Experience Service centers have accurate staffing… more
- Chewy (Louisville, KY)
- …Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team, Human Resources Team, Operations ... **You'll** **Do** **:** + Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to improve resource… more