- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Cardinal Health (Atlanta, GA)
- …scheduling, forecasting, and Paid Time Off planning utilizing Amazon Connect Workforce Management ( WFM ) + Real time monitoring of the day-to-day business ... field preferred + Experience with Amazon Connect Integrated Voice Response (IVR) and Workforce Management ( WFM ) preferred + Experience with Verint or other … more
- Huntington National Bank (Flint, MI)
- Description Summary: The Workforce Management Manager ( WFM Manager) is responsible for overseeing all aspects of workforce management , including ... including Coordinators, Planners, Specialists, and Leads. + Develop and implement workforce management strategies to optimize staffing levels and performance.… more
- Amazon (Seattle, WA)
- …provide solutions to help our partners better serve their customers. We are looking for a Workforce Management ( WFM ) Program Manager to lead WFM related ... improvements - Experience working cross functionally with tech and non-tech teams - Workforce Management experience (Forecasting, Scheduling, Real Time … more
- Elevance Health (Las Vegas, NV)
- …The ** WFM Analyst II/Scheduler** is responsible for performing both real -time analysis and scheduling functions to support our 2nd shift operations (11:30 ... levels are met. + Monitors call volume demand in real time and flexes workforce accordingly. +...Nice/IEX and Genesys Cloud is preferred. + 2 years real -time management experience in a centralized call… more
- Amazon (Dallas, TX)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic...end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of… more
- Paylocity (Schaumburg, IL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Amazon (Dallas, TX)
- …MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm potential ... operations - Experience with HR processes and systems - 1-3 years of WFM Management experience Preferred Qualifications - Experience with process improvement and… more
- DoorDash (Tempe, AZ)
- …rapid escalation during disruptions. This role delivers critical operational insights, addressing real -time workforce needs to meet SLAs. You'll collaborate with ... demands of an ever changing and scaling organization. About the Role As a WFM RTA Manager, you will provide strategic leadership and day-to-day oversight for RTA… more
- Sedgwick (Orlando, FL)
- …customer experience. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Determines overall strategy of the workforce management ( WFM ) team and their work for a ... and experience required to include six 7+ years of workforce management ( WFM ) experience in...skills with experience in forecasting, capacity planning, scheduling, and real -time management . + Proven ability to collaborate… more