- JPMorgan Chase (Tampa, FL)
- If you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management ... for the Payments Solution Center contact centers. As a Workforce Analyst in Payments, you will be...or similar environments + 2+ years experience in a workforce management role + Advanced knowledge of… more
- Americor (Irvine, CA)
- We are seeking a highly skilled and experienced Principal Workforce Management ( WFM ) Analyst to join our team. The ideal candidate will be a strategic ... efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading...not required. + Minimum 5-7 years of experience in Workforce Management within a high-volume contact center… more
- Insight Global (Columbia, MD)
- …MD. This health system is preparing for a major go-live of Infor CloudSuite Workforce Management ( WFM ). This person will support the transition, with ... Insight Global is looking for a dedicated Functional Business Analyst , focused on WFM , to support a...Skills and Requirements * 5+ years of experience in Workforce Management systems * with at least… more
- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... 1 year of experience in a Workforce Management role as a RTA or Analyst ....Proven experience with CISCO Calabrio / UCIC or other WFM platform. + Excellent organization, communication and interpersonal skills… more
- EchoStar (Englewood, CO)
- …in forecasting libraries like Prophet or Darts) and SQL + Familiarity with workforce management software (eg, Calabrio, NICE, Verint, Aspect) and data ... or Business Administration is preferred + Proven experience in a WFM or contact center analyst role, with a focus on forecasting and reporting + Experience… more
- Teleperformance USA (Warren, MI)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... limit!** **Your Responsibilities** **PURPOSE OF POSITION** **Responsible for** **day-to-day** ** management of s** **ervice** **l** **evel,** **s** **ite** **e**… more
- Tractor Supply Company (Brentwood, TN)
- Sr. Analyst , Workforce Management **Overall Job Summary** This position is responsible for managing Tractor Supply's enterprise Workforce Management ... labor exceeding $800M+ across all TSC locations. The Sr. Analyst , Workforce Management is highly...train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... are in the right place at the right time. Workforce Analyst will also identify gaps and...experience and education science, etc. + 2+ years of Workforce Management experience in a large high-volume… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact...center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results… more
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