- Disabled Veteran Solutions (Erie, PA)
- …38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full-Time | ... About the Role We are seeking a detail-oriented and analytical Workforce Management Analyst to support our call center operations. This role is critical… more
- Houston Methodist (Katy, TX)
- …operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and associated applications ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position...reporting of key performance metrics such as staffing levels, call volumes, occupancy, and schedule adherence. + Oversees real-time… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Workforce Management ** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... is the limit!** **Purpose** **Responsible for day to day management of service level, site efficiency/occupancy and agents to...in current position (internal applicants)** + **6 months of Call Center Operations or Workforce experience a… more
- Teleperformance USA (North Lauderdale, FL)
- …based on client requirements to determine workforce needed to meet fluctuating call volumes and staffing demands.** + ** Management of internal staffing files ... **Category :** ** Workforce Management ** **About TP** **TP is...staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** +… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …2+ years of experience in a call center environment, with expertise in workforce management , ACD, IVR, and WFM systems. + 2-4 years of analytics experience. ... customer experience and retention. This role combines advanced data analysis, workforce management , and strategic reporting to drive operational efficiencies… more
- Serco (Washington, DC)
- **Position Description** We're seeking a dynamic and experienced candidate to serve as Workforce Management Senior Analyst supporting the Naval Sea Systems ... other legally protected characteristics. Click here to apply now (https://careers-sercous.icims.com/jobs/70976/ workforce - management -senior- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834477830) **New to Serco?** Join… more
- Prime Therapeutics (Indianapolis, IN)
- …fuels our passion and drives every decision we make. **Job Posting Title** Senior Workforce Management Analyst - Remote in California **Job Description** The ... Senior Workforce Planning Analyst is responsible for analyzing,...call center or pharmacy environment + Experience with Workforce planning software (IEX, VERINT, NICE) + Must be… more
- Camping World (Greenville, NC)
- **Job Summary:** The Workforce Management Analyst is a key member of the Workforce Management team, providing analytical support to contact center ... the evolution of our department. **Essential Functions:** + Manage end-to-end workforce management responsibilities for all assigned queues/departments +… more
- State of Colorado (Denver, CO)
- Early Childhood Workforce Research & Reporting Analyst Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/5054832) Apply Early Childhood ... Workforce Research & Reporting Analyst Salary $71,544.00 - $88,800.00 Annually Location Denver Metro,...Analyst IV This position works to support data management , data analysis, research and reporting needs of the… more
- AbbVie (North Chicago, IL)
- …information with broad operating latitude. Responsible for effectively administering the workforce management platform within the AbbVie Complete Access (ACA) ... the capacity planning function as a key member of call center team. Create forecasts by drawing on historical,...meet business goals and objectives. + Effectively administer the workforce management platform within the ACA contact… more