- Pearl Interactive Network (Salt Lake City, UT)
- …and want more than just another job. Be the voice that makes a difference! The ** Contact Center Agent ** is responsible for answering inbound calls to support ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**… more
- Zoom (Salt Lake City, UT)
- …Expertise specifically in our ZVA integrations + Partner with Product/Engineering on Contact Center integrations & roadmap requirements + Continually enhance ... Support Experience (Cloud & Premises PBX) + 3+ years Contact Center Sales Experience + 6+ years...Center Sales Experience + 6+ years of Virtual Agent , AI, Automation experience + Experience leading others with… more
- Cayuse Holdings (Salt Lake City, UT)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- GE Appliances, a Haier company (Salt Lake City, UT)
- …are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems + Create, update and retrieve owner records for logging facts ... membership reimbursement *Career growth opportunities **Position** Inbound Customer Service Agent - Bodewell - Bilingual Spanish (Remote) **Location** USA, Memphis,… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Pearl Interactive Network (Salt Lake City, UT)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Under Armour, Inc. (Salt Lake City, UT)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Teleperformance USA (UT)
- …**Purpose** **Assist** **with the development,** **implementation** **and improvement of contact center day-to-day operations for inbound technical support ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...hours versus actual hours, payroll, etc.** + **Oversee day-to-day contact center operations and business planning, ensuring… more
- Pearl Interactive Network (Salt Lake City, UT)
- …and analytical **Workforce Management (WFM) Scheduler** to support our dynamic contact center operations. **The Workforce Management Scheduler** (WMS) will ... needs using WFM software and other analytical tools. + Develop and manage agent schedules that align with forecasted call volumes, ensuring adequate coverage to meet… more